Team Member

Kentucky Fried Chicken (KFC); City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fast-food chain in the City of Westminster is seeking a Guest Service Representative to provide exceptional customer service. You'll welcome guests, assist with menu inquiries and digital orders, and ensure a smooth experience. Ideal candidates are tech-savvy and possess great communication skills. This position offers a competitive pay rate up to £12.21, free meals during shifts, and a 25% staff discount.

Benefits

Pay rate: Up to £12.21

Opportunity to start a rewarding leadership career

Free food and drink on shift

25% staff discount

Qualifications

• Friendly, clear, and confident communication.
• Ability to think quickly and resolve issues.
• Comfortable with digital ordering technologies.

Responsibilities

• Greet every guest warmly and promptly.
• Assist guests with menu inquiries and promotions.
• Support guests with digital ordering kiosks and apps.
• Monitor crowd flow and wait times effectively.
• Handle guest complaints with professionalism.

Skills

Communication skills

Problem-solving

Tech savvy

Job description

You'll be the friendly face that makes guests feel instantly welcome—answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You'll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.

Responsibilities:

1. Welcome first, always. Greet every guest with good energy and a real smile—make them feel like they matter the second they walk in.
2. Know the menu inside out. Answer questions, shout out promos, and help guests pick what's right for them.
3. Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
4. Keep it moving. Watch the crowd, reduce wait times, and ensure no one feels lost or left hanging. Keep guests informed about their order status.
5. Handle complaints professionally. Listen, stay calm, resolve issues when possible, and involve your Team Leader or GM if needed.

What we’d love from you:

• Great communication skills—friendly, clear, and confident.
• Ability to think quickly and fix problems on the spot.
• Tech savvy—comfortable with digital ordering and able to assist guests confidently.

We sell the world's best chicken. Since 1939, when the idea of finger-lickin' good chicken first popped into our Colonel's head, we've proudly served 1000+ communities across the UK and Ireland. We are a community of original, individual, and fresh people who bring the graft and laughs every day, building careers and potential. Join us and be yourself—because that’s what makes us, us.

What's in it for you:

• Pay rate: Up to £12.21
• Opportunity to start a rewarding leadership career
• Free food and drink on shift
• 25% staff discount

Our doors are open to everyone, regardless of background or future plans. We invest in your potential and give you the freedom to be you, wherever you are.