Team Member

Kentucky Fried Chicken (KFC); City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fast-food chain in the UK is seeking a Guest Service Assistant to enhance customers' experiences. You will be the friendly face greeting guests, assisting with their orders, and using technology to improve service. The ideal candidate possesses great communication skills and can handle complaints effectively. Join the team for competitive pay, free food during shifts, and growth opportunities in hospitality.

Benefits

Pay rate: Up to £12.21

Free food and drink on shift

25% staff discount

Qualifications

• Friendly and confident communication with guests.
• Ability to manage complaints effectively.
• Quick thinking under pressure.

Responsibilities

• Greet guests warmly and create a welcoming atmosphere.
• Provide menu information and assist guests with their orders.
• Help guests with digital ordering technology.
• Monitor guest wait times and assist where needed.
• Handle customer complaints professionally.

Skills

Great communication skills

Ability to solve problems quickly

Tech savvy

Job description

You'll be the friendly face that makes guests feel instantly welcome—answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You'll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.

Responsibilities

• Welcome first, always. Greet every guest with good energy and a real smile – make them feel like they matter the second they walk in.
• Know the menu inside out. Answer questions, shout out promos, and help guests pick what’s right for them.
• Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
• Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what’s happening with their order.
• Handle complaints like a pro. Listen up, stay calm, fix what you can – and loop in the Team Leader or GM if it needs backup.

What We’d Love From You

• Talk the talk. Great communication – friendly, clear, and confident with everyone.
• Think fast. You don't freeze when stuff goes wrong – you fix it.
• Tech savvy. You know your way around digital ordering and can show guests how it works without stress.

We sell the world’s best chicken. We've done it for a long old time – since 1939, when the idea of finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago. People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day – building our own community, as we serve our original recipe chicken to the ones we’re in. In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere. If you join our team, we only ask one thing. That you be you. Because that makes us, us. Sounds good? Great. Here’s more about the job. See, at KFC, everyone’s welcome – whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.

What’s In It For You

• Pay rate: Up to £12.21
• Take the first step toward a rewarding leadership career.
• Free food and drink on shift.
• 25% staff discount.