Team Manager - Food - South London Area

Marks & Spencer Plc; Croydon, Greater London, Bromley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK retailer is seeking a Team Manager in Foods to champion high-quality service and engage with customers meaningfully. This role involves leading a passionate team, promoting digital proficiency, and creating an inclusive environment. Candidates should possess strong leadership skills, flexibility, and a commitment to continuous improvement. The position offers opportunities for career advancement and is part of a dynamic and diverse organization promoting personal and professional growth.

Benefits

20% colleague discount

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Tailored induction and training programmes

Qualifications

• Proven leadership track record in a retail environment.
• Strong digital proficiency and ability to leverage technology.
• Experience in managing diverse teams and driving performance.

Responsibilities

• Lead a team to deliver exceptional customer service.
• Utilize digital tools to enhance customer experiences.
• Foster a culture of continuous improvement within the team.

Skills

Leadership skills

Digital confidence

Flexibility

Customer engagement

Job description

Join our team at M&S as a Team Manager in Foods, where you'll lead by example as a champion of our high-quality products, offers, and services. We're seeking passionate leaders who take pride in their food knowledge and are eager to share it with both colleagues and customers.

Your primary focus will be on providing remarkable service and enabling your team to deliver to the highest standards, ensuring that our customers feel valued every day. You'll actively engage with customers to understand their preferences and create opportunities to continuously improve their shopping experience.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them. And you’ll be confident in coaching your store colleagues, driving digital capability and supporting them to perform at their best every day.
• Efficiency and effectiveness are key aspects of your role. You'll be a skilled retail professional putting customers at the heart of all decision making, while leading your team to achieve the same.
• Being a passionate leader with the ability to effectively motivate, prioritise and delegate is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your team members to be their best.
• Flexibility is also vital, and you will be agile in your approach. You should be confident to work effectively and lead teams across the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready to lead? Take your marks and get ready to apply.

Summary

Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store. One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future. We have a flexible / hybrid approach - talk to us about part time or job share opportunities in this role, if it’s meaningful to you, it’s important to us.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you’ll do

Your key accountabilities will include:

• Driving a selling culture within your team
• Consistently raising performance and capability of the team to support developing internal talent
• Utilising and exploit data to support with operational decisions
• Implementing a continuous improvement mentality within the team and work in partnership with the wider team.
• Energising your team to deliver first class customer service within a fast-paced environment

Who you are

Your skills and experience will include:

• A proven leadership track record and the ability to lead effectively through ambiguity.
• Being digitally confident. Having an understanding of systems and have the ability to exploit them.
• Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.
• Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.
• Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.