Team Manager

Davies; Hitchin; Hybrid; GBP 32,000; Full time

Job summary

A prominent claims management firm is seeking a Team Manager for its Preston office. The successful candidate will be responsible for leading a dedicated team in managing Specialist claims. Applicants should have a strong claims background and management experience. Key responsibilities include ensuring service delivery, managing team performance, and maintaining client relations. This role offers numerous benefits including leadership training, a comprehensive wellness program, and flexible working arrangements.

Benefits

Leadership training programme

Employee Resource Groups

25 days holiday plus additional days

Flexible working arrangements

Pension plan with contributions

Qualifications

• Proven management experience at a mid-senior level required.
• Property Claims experience is essential, ideally within claims management.
• Experience with external stakeholders and management background preferred.

Responsibilities

• Manage daily service metrics and quality for clients.
• Track capacity and requirements for the team.
• Lead and develop team members through training and support.

Skills

Management experience

Property claims experience

External stakeholder management

Autonomy in problem-solving

Analysis of MI reports

Tools

Microsoft Excel

Job description

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Team Manager

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Preston

Compensation: GBP 31,900 / year

Description

Davies Group are currently looking for a Team Manager to support our Specialist claims team within our Preston office. Becoming a Team Manager means that you'll play a key part in managing a team dedicated to the management of Specialist claims for numerous clients. So, you'll ideally need to come to us with a strong claims background, and the appetite to lead a team in a fast-paced and continually evolving environment.

Key Responsibilities

• Be responsible for the daily delivery of a range of key service metrics and KPI's depending on each client requirement ensuring delivery on time and quality
• Maintaining agile alignment of resource including but not restricted to management of telephony, payments, post, claims and diary tasks
• Proactive management of aged debt , mitigating debt and actively working to reduce reported debt
• Be responsible for the capacity tracking and requirements of your team
• Create , store and update client specific scheme procedures to ensure accurate information is retained at all times
• Input to operational matters in relation to external client MI
• Escalation point for day to day Client Issues and Queries
• Lead and develop team members within your area including continuous conversations and PDR process
• Undertaking oversight of your teams thrive and compulsory training to ensure the team remain compliant
• Attend client operational meetings ( expectation of 1 scheduled meeting per month)
• Be an active and engaging member of the divisional management community to share best practice, collaborate and create an inclusive and positive working environment

Skills, Knowledge & Expertise

• Proven management experience at a mid-senior level
• Property Claims experience, ideally within a claims management capacity but will consider those from an Insurance sales, broker or Insurance customer service background
• Experience of external stakeholder management or working as an outsourced partner
• The confidence to act with autonomy to understand and resolve issues presented by operational challenges and client needs
• A sound understanding of both the creation and analysis of MI reports within Microsoft excel
• An ability to understand the needs of our clients and desire to work towards continuously improving our delivery of those including but not limited to indemnity spend, fraud capture

Job Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Metal, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan