Team Leader - Sunderland

Chopstix Group; Sunderland; On-site; GBP 25,000 - 30,000; Full time

Job summary

A fast-casual restaurant chain in Sunderland is seeking a Team Leader to drive exceptional customer service and lead a dynamic team. The ideal candidate will have a strong background in leadership and customer service, with skills to train and motivate staff. Responsibilities include overseeing back of house operations, ensuring food quality, and promoting teamwork to achieve business goals. This role offers various perks including employee discounts and career development opportunities.

Benefits

Employee Discount

Online Discounts in High Street Stores

Opt in Health Plans

Company Pension Plan

Pick n Mix Diploma Program

Cycle to Work Scheme

Free Mortgage Advice

Wellbeing Support (Confidential Advice Line)

Access to Wages in Advance

Career Development via our Career Pathway

Bonus / Incentive Schemes

Free Meals on Shift

Refer A Friend Scheme

Qualifications

• Vast experience in customer service.
• Background in leadership and management.
• Ability to train and coach a team.

Responsibilities

• Guide a team in a fast-paced environment.
• Assist and supervise back of house teams.
• Promote teamwork to achieve food quality and sales.

Skills

Customer focused

Leadership

Effective time management

Excellent communication skills

Problem solver

Job description

• Team Leader - Sunderland
• JOIN THE CHOPSTIX REVOLUTION!
• For the Flavour Cravers!
• Step up, stand out! Experienced leaders wanted to drive our teams forward.
• Embark on an Epic Journey with Chopstix - Where Flavour Meets Fun!

Are you ready to spice up your career in a dynamic and rapidly expanding business? If you have a passion for delivering exceptional customer service and the skills to build an extraordinary team, we want to hear from you!

WHO ARE WE?

Chopstix is not just a restaurant; we’re a movement! Offering Bold, Chinese Flavours! We’re on the lookout for individuals who embody inspiration.

Join us in consistently delivering an unrivalled dining experience.

At Chopstix, we put our whole heart into everything we do, fostering a work / life balance that fits our people perfectly.

Let’s stir‑fry success together!

At Chopstix we are guided by our core values that are rooted in our DNA:

• We Take Pride, putting our whole heart into every task, ensuring that our dedication and passion are reflected in our work.
• We are All In Together, supporting each other to win as a team.
• Being Quick To Shift is essential; our fast‑paced industry demands adaptability, and we need people who can meet new challenges head‑on with agility and resourcefulness.
• We Lead The Way by always being the first to try new things and shake things up.

Innovation is at our core, and we thrive on taking risks and pushing boundaries.

WHAT DO WE WANT?

Ready to take the lead? If you’ve got the skills, confidence, and experience to guide a team in a fast‑paced environment, we want to hear from you!

We are looking for a Team Leader with a fantastic attitude, and commitment to exceptional customer service.

You must be experienced and passionate about delivering delicious food, and be prepared to train on the Woks, so that you can both assist and supervise the back of house teams, as and when required.

You will be the face of the store and assist your manager in leading and inspiring the team, promoting great teamwork to achieve exceptional results in food quality, sales, and profitability.

You will put our customers' happiness at the centre of everything you do, providing a dining experience packed with flavour, to every customer every time.

PERKS THAT PACK A PUNCH!

• Employee Discount
• Online Discounts in High Street Stores
• Opt in Health Plans
• Company Pension Plan
• Pick n Mix Diploma Program
• Cycle to Work Scheme
• Free Mortgage Advice
• Wellbeing Support (Confidential Advice Line)
• Access to Wages in Advance
• Career Development via our Career Pathway
• Bonus / Incentive Schemes
• Free Meals on Shift
• Refer A Friend Scheme

ARE YOU?

Customer focused? Hands‑on? Organized? Team Player? People focused? Self‑motivated & have Integrity?

• Vast experience in customer service
• A background in Leadership & Management
• The ability to train & coach a team
• Problem solver
• Effective time management
• Results driven – people, quality, service, environment, sales & profitability
• Excellent communication skills

If you have got wok it takes and looking for a great career, then apply now!

Apply now and Add an up‑to‑date CV...