Team Leader - Nottingham

HM Courts & Tribunals Service (HMCTS); East Midlands; On-site; GBP 29,000 - 32,000; Full time

Job summary

A governmental agency in the East Midlands is seeking a Team Leader to oversee and motivate a team focused on delivering excellent administrative support and customer service. This role involves prioritizing tasks, meeting performance targets, and providing crucial data. Ideal candidates have strong communication, organizational, and IT skills, with experience in a customer-centric environment. Benefits include annual leave, pension, training, and flexible working hours.

Benefits

Annual leave

Pension

Training

Flexible working hours

Qualifications

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience working in an administrative role in a customer-focused environment.
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Excellent communication, organizational, and prioritization skills.

Responsibilities

• Lead your team in prioritizing and organizing tasks.
• Contribute to delivering operational and performance targets.
• Provide statistical data for the management team and judiciary.

Skills

Motivating a team

Customer service

IT proficiency

Communication skills

Organizational skills

Job description

General Information

Salary £29,303 - £31,061. Working Pattern: Full Time, Part Time, Flexible Working. Vacancy Approach: External. Location: Nottingham. Region: East Midlands. Closing Date: 26-Sep-2025. Post Type: Permanent. Civil Service Grade: EO. Number of jobs available: 1. Reserve List: 12 Months. Job ID: 9810

Job Description

Our Team Leaders play a critical role in helping deliver justice. You will demonstrate and develop your leadership skills, ensuring your team delivers excellent administrative support and customer service to service users, judiciary, and management.

About Us

HM Courts & Tribunals Service (HMCTS) administers criminal, civil, and family Courts and Tribunals in England and Wales. We support our service users and colleagues within HMCTS, enabling people and businesses to access potentially life-changing justice.

Your Role

Leading your team, you will focus on the team's area of work, prioritizing and organizing tasks, and ensuring your team is fully skilled to meet objectives. As an effective Team Leader, you recognize the importance of the team's overall wellbeing and can motivate your team to succeed.

You will contribute to delivering operational, performance, and service standard targets, providing statistical data for the management team and judiciary. Your keen eye for detail and desire for continuous improvement are key to your success.

Your Skills and Experience

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience working in an administrative role in a customer-focused environment.
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Excellent communication, organizational, and prioritization skills.

Benefits

The MoJ offers a range of benefits, including annual leave, pension, training, and flexible working hours.

Diversity and Inclusion

The Civil Service is committed to attracting, retaining, and investing in talent wherever it is found.