Team Leader - Llanelli Magistrates Court (Ref: 10328)

HM Courts and Tribunals Service; Llanelli; On-site; GBP 29,000 - 34,000; Full time

Job summary

A government judicial service in Llanelli is seeking a Team Leader to manage administrative support and ensure excellent customer service. The ideal candidate will demonstrate leadership skills and work in a court-based environment, focusing on team operations and performance. This role requires strong communication, organisational skills, and IT proficiency. The job offers a salary of £29,303 with additional benefits and the opportunity for development.

Benefits

Access to learning and development

Flexible working options

Civil Service pension with employer contribution

Annual Leave

Public Holidays

Season Ticket Advance

Qualifications

• Experience of working in an administrative role in a customer-focused environment.
• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Keen eye for detail and desire for continuous improvement.

Responsibilities

• Lead and organise team work ensuring objectives are met.
• Contribute to operational performance and service standard targets.
• Monitor and analyse performance areas and trends.

Skills

Leadership skills

Customer service

Communication skills

Organisational skills

IT proficiency

Job description

Overview

Proud to serve. Proud to keep justice going. Our Team Leaders play a critical role in helping deliver justice, this role will enable you to demonstrate and develop your leadership skills. You are responsible for making sure your team deliver excellent administrative support and customer service to service users, judiciary and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We\u2019re looking for individuals who are committed to public service and making a difference in people\u2019s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

Leading your team, you\u2019ll focus on the team\u2019s area of work, making sure that work is prioritised and organised and your team fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team\u2019s overall wellbeing and can motivate your team to succeed.

You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation.

This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We\u2019re committed to helping you develop your leadership skills, through our HMCTS leadership offer. This provides a wide range of activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide and inspire others. These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ\u2019s Flexible Working policy.

New immigration and sponsorship

New recruits to the Civil Service joining MoJ are expected to join at the band minimum. From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you are applying for a Skilled Worker Visa for the first time. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Additional information

• Lead Criterion: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.
• Llanelli Magistrates Court is a combined court which holds 2 criminal courts. It has approximately 12-13 members of staff where most days the team leader will be the most senior person on site.
• This is a court-based role and hybrid working will not be considered.
• Travel to Haverford West and Aberystwyth Courts will be required due to management responsibilities for staff at these sites.
• Base location - Llanelli Law Courts, Town Hall Square, Llanelli, SA15 3AW
• Minimum part time hours acceptable would be 30 hours over 4 days.
• The successful candidate will undergo Fire and Incident Control Officer (FICO) - & Senior Person on Site (SPOS) training and will be expected to assist in these duties.
• For a full job description, please see the supporting document in the advert below before applying.

Behaviours and selection

We\u2019ll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Leadership

This vacancy is using Success Profiles and will assess your Behaviours, Strengths and Experience.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members with settled or pre-settled status under the EUSS
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members who have made a valid application for settled or pre-settled status under the EUSS
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals and certain family members who have accrued the right to work in the Civil Service

Further information on nationality requirements is available.

Requirements

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer-focused environment.
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Excellent communication, organisational and prioritisation skills.

Welsh language version

Mae ein Harweinwyr Tîm yn chwarae rôl hollbwysig i helpu i weinyddu cyfiawnder. Bydd y rôl hon yn eich galluogi i ddangos a datblygu eich sgiliau arweinyddiaeth. Rydych yn gyfrifol am sicrhau bod eich tîm yn darparu cymorth gweinyddol a gwasanaeth cwsmeriaid rhagorol i ddefnyddwyr gwasanaeth, y farnwriaeth a rheolwyr.

About us (Welsh)

Amdanom ni
Mae Gwasanaeth Llysoedd a Thribiwnlysoedd Ei Fawrhydi (GLlTEF) yn gyfrifol am weinyddu\u2019r llysoedd a thribiwnlysoedd troseddol, sifil a theulu yng Nghymru a Lloegr. Mae ein rolau'n cefnogi defnyddwyr ein gwasanaethau a'n cydweithwyr o fewn GLlTEF, lle mae pobl a busnesau'n cyrchu cyfiawnder a allai newid bywydau. Rydym yn chwilio am unigolion sy'n ymrwydedig i ddarparu gwasanaeth cyhoeddus ac sydd am wneud gwahaniaeth ym mywydau pobl i sicrhau cyfiawnder. Os oes gennych chi ddiddordeb mewn datblygu gyrfa gyda phwrpas go iawn, ymgeisiwch.

Your role (Welsh)

Gan arwain eich tîm, byddwch yn canolbwyntio ar maes gwaith y tîm, gan sicrhau bod gwaith yn cael ei flaenoriaethu a'i drefnu a bod eich tîm yn meddu ar yr holl sgiliau sydd eu hangen i gyflawni amcanion. Fel Arweinydd Tîm effeithiol, rydych yn cydnabod pwysigrwydd lles cyffredinol y tîm ac yn gallu cymell eich tîm i lwyddo. Byddwch yn cyfrannu i gyflawni targedau gweithredol, perfformiadol a safon gwasanaethau a darparu data ystadegol i\u2019r tîm rheoli a\u2019r farnwriaeth. Bydd eich gallu i dalu sylw i fanylion a'ch awydd i wella\u2019n barhaus yn allweddol i\u2019ch llwyddiant. Gan fonitro a gwerthuso meysydd a thueddiadau perfformiad, bydd cynnal arolygon parhaus o weithdrefnau ac arferion gwaith yn hanfodol. Bydd eich gallu i argymell gwelliannau yn llwyddiannus, llywio\u2019r tîm drwy newid a rheoli'r broses o roi mentrau a deddfwriaeth newydd ar waith hefyd yn hollbwysig.

Rhagor o fanylion ayngl: Mae\u2019r swyddi gweithredol hyn yn wynebu cwsmeriaid, sy\u2019n ei gwneud yn ofynnol i ymgeiswyr llwyddiannus fod yn y swyddfa i ddarparu gwasanaethau GLlTEF i\u2019r cyhoedd. Yr oriau gwaith llawn amser safonol yw 37 awr yr wythnos. Mae GLlTEF yn croesawu ceisiadau i weithio\u2019n rhan amser, gweithio\u2019n hyblyg ac i rannu swydd, pan fo hynny\u2019n bodloni gofynion y rôl ac anghenion y busnes, ac ar yr amod bod hyn yn cael ei gytuno cyn ichi gael eich penodi. Bydd pob cais i weithio\u2019n rhan amser, gweithio\u2019n hyblyg ac i rannu swydd yn cael ei ystyried yn unol â pholisi Gweithio\u2019n Hyblyg y Weinyddiaeth Gyfiawnder.

Bydd disgwyl i recriwtiaid newydd i\u2019r Gwasanaeth Sifil sydd yn ymuno\u2019 â\u2019r Weinyddiaeth Gyfiawnder gychwyn ar waelod y band cyflog. O 22 Gorffennaf 2025, cynyddodd y Llywodraeth y trothwy cyflog a\u2019r lefel sgiliau ar gyfer fisâu Gweithwyr Medrus. Nid yw\u2019r rôl hon yn bodloni\u2019r meini prawf cymhwysedd ar gyfer nawdd yn unol â\u2019r rheolau mewnfudo cyFredol os ydych chi\u2019n edrych i wneud cais am fisa gweithiwr medrus am y tro cyntaf. Ni all yr Adran ystyried eich noddi ar gyfer y rôl hon oni bai eich bod wedi meddu ar fisa Gweithiwr Medrus yn barhaus ers cyn 22 Gorffennaf 2025. Os ydych wedi meddu ar fisa Gweithiwr Medrus yn barhaus, codwch hyn yn ystod eich gwiriadau fetio a bydd cymhwysedd yn cael ei asesu yn unol â\u2019r rheolau mewnfudo a\u2019r darpariaethau trosiannol sydd ar waith. Os ydych yn gwneud cais am y rôl hon ac nad ydych yn bodloni\u2019r meini prawf cymhwysedd newydd ar gyfer nawdd (neu\u2019r darpariaethau pontio), bydd angen i chi ystyried eich opsiynau ar gyfer cael a/neu gynnal eich hawl i weithio yn y DU yng ngoleuni\u2019h newidiadau hyn. Rhaid i ymgeiswyr llwyddiannus sicrhau bod ganddynt yr hawl gyfreithiol i fyw a gweithio yn y Gwasanaeth Sifil ac yn y Deyrnas Unedig a\u2019u bod yn cynnal yr hawl honno. Bydd y Department yn parhau i gydymffurfio \u00e2 Rheolau Mewnfudo\u2019r DU. Gallwch ddarllen mwy am fisâu Gweithwyr Medrus a\u2019r meini prawf yma.

Gwybodaeth ychwanegol

Rhagor o fanylion arweinydd: Datganiad o Addasrwydd. Taser siff os caf derbyn nifer fawr o geisiadau.

Llys cyfun Llanelli: Mae\u2019n Llys Ynadon Llanelli gyda 2 lys troseddol. Mae oddeutu 12-13 aelod o staff lle mae arweinydd tîm yn ben y safle mwyafrif o ddyddiau.

Mae hon yn swydd llys a dylai fod y glwydd i weithio yn y swyddfa; ni fydd gweithio yn hyblyg (hybrid) yn cael ei ystyried.

Teithio i Lysoedd Hwlffordd a Aberystwyth fydd angen oherwydd cyfrifoldebau rheoli staff ar y safleoedd hyn.

Prif leoliad - Llysoedd Barn Llanelli, Sgwâr Neuadd y Dref, Llanelli, SA15 3AW. Isafswm oriau rhan amser 30 awr dros 4 diwrnod.

Bydd y person llwyddiannus yn mynd trwy hyfforddiant swyddog rheoli tân a digwyddiadau (FICO) a hyfforddiant Person Uwch ar y safle (SPOS) ac fe ddisgwylir iddynt gymryd rhan yn y dyletswyddau hyn.

Am fanylion llawn o\u2019r swydd, gweler y ddogfen ategol yn yr hysbyseb isod cyn gwneud cais.

Ond: Salary: £29,303, plus HMCTS contributes £8,489 towards Civil Service Defined Benefit Pension. Find out what benefits a Civil Service Pension provides.

Benefits

• Access to learning and development
• A working environment that supports flexible working options
• A culture that encourages inclusion and diversity
• A Civil Service pension with employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and questions, please visit the Candidate Information Page: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ