Team Leader - Leicester

HM Courts & Tribunals Service (HMCTS); Leicester; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

A UK government agency is seeking a Team Leader to oversee a team providing essential administrative support and customer service. This position in Leicester involves motivating the team, ensuring performance targets are met, and contributing to continuous improvement initiatives. A strong background in administrative roles and customer service is essential, along with excellent communication skills. This role offers a chance to develop leadership abilities within the civil service framework.

Benefits

Training opportunities

Pension options

Annual leave

Employee networks for diversity and inclusion

Qualifications

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer-focused environment.
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Excellent communication, organisational and prioritisation skills.

Responsibilities

• Leading your team to ensure work is prioritised and organised.
• Contributing to operational, performance and service standard targets.
• Monitoring and analysing performance areas and trends.

Job description

Overview

General Information: Salary £29,303 - £31,061. Working Pattern: Full Time, Part Time, Flexible Working. Vacancy Approach: Cross Government. Location: Leicester, East Midlands. Closing Date: 03-Oct-2025. Post Type: Permanent. Civil Service Grade: EO. Number of jobs available: 1. Reserve List: 12 Months. Job ID: 9754.

Descriptions & requirements

Proud to serve. Proud to keep justice going. Our Team Leaders play a critical role in helping deliver justice. This role enables you to demonstrate and develop leadership skills. You are responsible for ensuring your team delivers excellent administrative support and customer service to service users, judiciary and management.

About Us

HM Courts & Tribunals Service (HMCTS) administers criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, helping people and businesses access potentially life-changing justice. We are looking for individuals who are committed to public service and making a difference to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

Leading your team, you will focus on the teams area of work, ensuring that work is prioritised and organised and that your team is fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the teams overall wellbeing and can motivate your team to succeed.

You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary. Your keen eye for detail and desire for continuous improvement are key. You will monitor and analyse performance areas and trends, conduct ongoing reviews of procedures and work practices, and be able to recommend improvements, manage change and implement new initiatives and legislation.

This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We are committed to helping you develop your leadership skills through our HMCTS leadership offer, which provides development programmes and bite-size guides to help build your ability and confidence to lead, guide and inspire others.

Your Skills And Experience

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer-focused environment.
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Excellent communication, organisational and prioritisation skills.

For more information, please refer to the job description attachment.

Further Details

New recruits to the Civil Service joining MoJ are expected to join at the band minimum. These operational roles are customer-facing and require successful applicants to be office-based to provide HMCTS services to the public. Standard full-time hours are 37 per week. HMCTS welcomes part-time, flexible and job-sharing patterns, subject to the demands of the role and business needs and agreed prior to appointment. Applications for part-time/flexible/job-sharing patterns will be considered in accordance with the MoJ Flexible Working policy. For part-time hours, a minimum of 30 hours per week over 4 days may be considered.

Location

This post is based at Leicester Combined Court, 90 Wellington Street, Leicester, LE1 6HG.

Hybrid Working & Additional Information

The MoJ offers Hybrid Working arrangements where possible. This is an informal, non-contractual form of flexible working. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles may not be suitable for Hybrid Working. Arrangements will be discussed and agreed with the successful candidate(s).

Benefits & Diversity

The MoJ offers a range of benefits including annual leave, pension options, training opportunities, and employee networks to support diversity and inclusion. The Civil Service codes and merit-based recruitment apply. We are an equal opportunities employer and a Disability Confident employer; adjustments are available for applicants to the recruitment process.

Nationality & Eligibility

National requirements and visa information may affect eligibility for sponsorship. You will need to ensure you have the right to work in the UK. For more information on Skilled Worker visas, eligibility, and transitional provisions, please refer to the Civil Service and government guidance.

Application & Contact

Contact Information: MoJ - 0345 241 5359 (Mon-Fri 8am-6pm) or email. Reference: 9754. For job description attachments, see the linked attachment in the original posting.