Team Leader - Home Claims

Hastings Direct; United Kingdom; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join Hastings Direct as a team leader in the Home Claims department, where you'll inspire a growing team. This role involves setting objectives, coaching staff, and ensuring quality claims handling. Benefit from competitive rewards, flexible working, and a culture that values inclusivity and development.

Benefits

Flexible working

Competitive bonus scheme

Financial wellbeing support

Mental wellbeing programme

25 days annual leave plus bank holidays

Discounted health assessments

Cycle to work and tech schemes

Free independent mortgage advice

Qualifications

• Demonstrable leadership experience in contact centers or claims.
• Strong customer and colleague focus.
• Excellent communication and coaching skills.

Responsibilities

• Lead and inspire a team within the Home Claims department.
• Manage objectives, coaching, and development plans.
• Ensure payments and technical guidance meet departmental SLAs.

Skills

Leadership

Customer focus

Communication

Coaching skills

Job description

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Please note: This position has a rotating shift pattern which does include some weekend hours.

Welcome to Hastings Direct – Pam Angel – HR Director

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Role overview

You’ll be leading, motivating and inspiring a team of 8-10 colleagues within our Home Claims department, which has been going through some exponential growth – making for exciting times!

Job details – you’ll need to have demonstrable experience in:

Supporting the Hastings Direct goal to become a market leading home claims handling function

Setting and managing annual and monthly objectives, providing coaching and development plans to support ongoing progression and ensuring annual PDR’s are conducted

Ensuring payments are authorised in line with our departmental SLA’s and overseeing guidance and advice in respect of technical referrals

Conducting regular monthly audits on colleagues

Engaging and motivating the team, delivering effective meetings

Supporting the overall quality of claims handling internally and by outsourced partners

Essential skills/experience:

Previous leadership experience (contact centre, claims or home claims experience highly beneficial)

Strong customer and colleague focus

Excellent communication and coaching skills

The interview process

Our interview process involves the below:

Recruiter screening call

1st stage interview with hiring leader(1 hour via Microsoft Teams)

2nd interviewwith our Head of (30 minutes via Microsoft Teams)

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website.

Benefits: In addition to a competitive salary you will also receive…

Flexible working –we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail

Competitive bonus scheme- all colleagues are eligible for our annual 4Cs performance bonus

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.