Team Leader- Family Services

NHS; Scunthorpe; On-site; GBP 27,000 - 31,000; Part time

Job summary

A prominent health service provider in the United Kingdom is seeking a Specialty Administration Team Leader to provide expert support to medical secretaries. This role involves overseeing administrative processes, ensuring adherence to policies, and facilitating a patient-focused service. The ideal candidate will have relevant administration experience and a commitment to high-quality care. This is a part-time permanent position based in Scunthorpe, offering a salary range of £27,485 to £30,162 annually.

Benefits

Flexible working opportunities

Support for mental health and wellbeing

Commitment to equity in access to workplace

Qualifications

• Experience managing administrative processes in healthcare environments.
• Ability to adhere to NHS standard operating procedures.
• Capable of providing updates on performance metrics.

Responsibilities

• Oversee administrative and clerical processes for the specialty administration team.
• Provide leadership and support to my team of medical secretaries.
• Ensure that performance targets are achieved effectively.

Skills

oRSA III typing or equivalent administration experience

Data quality management

Experience of using full range of IT/Patient data systems/Microsoft Office

Education

oNVQ Level 3 in Business Administration/Customer Care

GCSE or equivalent in English and Maths, grades A-C

Job description

Job Summary

The Specialty Administration Team Leader will provide senior support and expert knowledge to the team of medical secretaries and other administrative staff within the specialty administration team. The team leader will oversee all administrative and clerical processes to enable a high quality, effective and patient‑focused service delivered. The post holder will ensure that standard operating procedures are followed, ensuring achievement of all performance targets. The team leader will be responsible for providing regular updates on performance, and the escalation of issues which hinder the delivery of a smooth patient pathway to the Assistant Service Manager.

Main duties of the job

• Staff Management
• Pathway Supervision
• Pathway Tracking
• Communications/Customer Care
• Service Development

Whilst the Trust recognises that specific responsibilities fall upon management, it is also the duty of all employees to accept personal responsibility for the practical application of the general policies and procedures of the Trust. You should familiarise yourself with them, and ensure that you understand and adhere to them.

About Us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts – Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) – our Partnership has significant ambitions and is committed to delivering world‑class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas – biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Details

• Date posted: 08 December 2025
• Pay scheme: Agenda for change
• Band: Band 4
• Salary: £27,485 to £30,162 a year (per annum pro‑rata)
• Contract: Permanent
• Working pattern: Part‑time
• Reference number: 208‑351C95‑25‑1
• Job locations: Scunthorpe General Hospital, Cliff Gardens, Scunthorpe, DN15 7BH

Job Responsibilities

We are keen to offer and encourage flexible working opportunities to address health and wellbeing and work‑life balance for our employees. This will have a positive impact on the care we provide. Flexible working is part of a wider commitment to improve the quality and experience of working life, and we recognize it as a key contributor for recruitment and retention.

We thus support and encourage open conversations around a specific working pattern to suit your work‑life balance or a multi‑role career; if it works for you and the role, we’ll do our best to make it happen. Local flexible working arrangements are developed in partnership between the line manager and employee to ensure equality of access, to the extent practicable, regardless of role, shift pattern, team or pay, based on patient/service user and staff experience, service delivery and work‑life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well‑being of all our staff. This underpins our values as set out in the NHS Constitution, supporting us to be an Employer of Choice and ultimately enabling our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Person Specification

Essential

• oRSA III typing or equivalent administration experience
• oNVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
• oGCSE or equivalent in English and Maths, grades A‑C
• Data quality management
• Experience of using full range of IT/Patient data systems/Microsoft Office

Desirable

• Educated to A‑level
• Computer Literacy Course e.g. ECDL
• Training, coaching and mentoring skills
• Supervisory experience of administrative staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Northern Lincolnshire and Goole NHS Foundation Trust

Address: Scunthorpe General Hospital, Cliff Gardens, Scunthorpe, DN15 7BH

Employer's website: https://www.nlg.nhs.uk/ (Opens in a new tab)

Seniority level

• Mid‑Senior level

Employment type

• Part‑time

Job function

• Management
• Strategic Management Services