Team Leader

Heritage - BRA_208; St Andrews; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality brand in Scotland is seeking a Team Leader to ensure smooth team operations and high customer satisfaction. The ideal candidate will lead by example, maintaining standards and building a cohesive team. Responsibilities include leading shifts, resolving issues, and providing exceptional customer service. This role offers a competitive salary, extensive training opportunities, and various employee discounts, making it an excellent opportunity for those looking to grow in the hospitality industry.

Benefits

Competitive salary

Pension contribution

Career development opportunities

33% discount for employees

50% discount at Greene King Inns

Wagestream access

Retail discounts

Qualifications

• Strong ability to provide exceptional customer experiences.
• Excellent teamwork and leadership skills.
• Ability to handle challenges swiftly.

Responsibilities

• Lead a team to ensure a smooth shift operation.
• Ensure high customer service standards.
• Maintain cleanliness and legal safety in the bar.

Skills

Customer service

Team coordination

Attention to detail

Problem-solving

Adaptability

Job description

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as :

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…