TEAM LEADER

BRIT BAZAR LTD; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A retail company in Greater London seeks a Sales Team Leader to guide and support the sales team in delivering exceptional customer service. Key responsibilities include monitoring sales performance, managing staff schedules, and addressing customer queries. The ideal candidate will demonstrate strong leadership and communication skills, with the ability to work under pressure and meet targets. This role offers an opportunity to foster team growth and improve store operations.

Qualifications

• Strong leadership and team management skills required.
• Excellent communication and customer service skills needed.
• Ability to work under pressure and meet targets essential.

Responsibilities

• Lead, train, and support the sales team to deliver excellent customer service.
• Monitor sales performance and help the team achieve targets.
• Manage staff schedules and daily tasks.
• Handle customer queries, complaints, and feedback professionally.
• Collaborate with different teams to resolve challenges and maintain efficiency.
• Report to store management on team performance and operations.

Skills

Leadership skills

Customer service skills

Communication skills

Job description

Job Responsibilities

• Lead, train, and support the sales team to deliver excellent customer service.
• Monitor sales performance and help the team achieve targets.
• Manage staff schedules and daily tasks.
• Handle customer queries, complaints, and feedback professionally.
• Collaborate with different teams to resolve challenges and maintain efficiency.
• Report to store management on team performance and operations.

Requirements

• Strong leadership and team management skills.
• Excellent communication and customer service skills.
• Ability to work under pressure and meet targets.