Team Lead Administrator

Berkshire Healthcare Foundation Trust; Reading; On-site; GBP 28,000 - 32,000; Full time

Job summary

A healthcare provider in England is seeking a Team Lead Administrator for the CAMHS Anxiety Disorders Treatment Team. This role involves supervising the administration team, supporting clinical staff, and enhancing service delivery. Ideal candidates will have excellent administration skills, experience in customer care, and a relevant qualification such as the ECDL. The organization is committed to employee wellbeing, offering flexible working options and opportunities for career development.

Benefits

Flexible working options

27 days' annual leave

Career development opportunities

Cycle to Work scheme

Wellbeing tools and services

Discounts at retailers

Qualifications

• Knowledge of administration and office procedures.
• Experience managing staff for at least two years.
• Typing speed of 50 to 60 wpm.

Responsibilities

• Supervise the ADTT administration team.
• Support the ADTT Clinical Operational Team Leads.
• Liaise with staff and agencies for effective service delivery.

Skills

All-round knowledge of administration

Good IT skills (Word/Excel/Outlook/Microsoft Teams)

Experience in customer care functions

Problem-solving approach

Excellent communication skills

Education

ECDL (European Computer Driving Licence) or equivalent

Job description

Band 4 - Team Lead Administrator - CAMHS Anxiety Disorders Treatment Team

The post holder will support effective administration processes within the CAMHS Anxiety Disorders Treatment Team (ADTT)

The postholder is to act on their own initiative on a daily basis to ensure the effective running of the service, prioritising their own workload as required.

The postholder is expected to liaise effectively and professionally with all levels of staff, external organisations and the public, dealing with confidential information in an appropriate manner.

Main duties of the job

Service Delivery

• To act as the supervisor for the ADTT administration team.
• To take a key role within the team to support the ADTT Clinical Operational Team Leads, and to provide administrative support to the Consultants and clinicians.
• Provide comprehensive, high-quality leadership in all administrative activity in consultation with other colleagues.
• To assist in rostering clinical and administration staff.
• The post holder will be expected to liaise and communicate effectively with all levels of staff within the service, the wider Trust, key partner agencies and with service users and carers.
• The post holder will work to support the effective development and operation of the CAMHS ADT Team.
• To take a key role within the team to support the ADTT Clinical Operational Team Lead, and to provide administrative support to the Consultants and clinicians.
• Inform and assist the team to implement Service policy in relation to patient experience identifying issues for continuous improvement and work with the Team Lead and
• Clinicians to implement these, ensuring a consistent approach is maintained across the Service.
• To highlight data capture inconsistencies and to take necessary action for the improvement of data quality working with the team lead.

Clinical activities

• The post holder will support the production of clinical records and letter writing as directed by the Team Lead.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

Job responsibilities

The must haves for this role:

• To have all-round knowledge of administration and have good IT skills to enter data and to navigate around various systems-Word/Excel/Outlook/ Microsoft Teams.
• Experience of working in an office with customer care functions and duties.
• Ability to use a practical problem-solving approach in everyday situations.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Jennie Pohlman 07929767279 or email: [e-mail] wholl be delighted to help. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Person Specification

Qualifications

• ECDL (European Computer Driving Licence) or equivalent knowledge and experience of using a variety of software programmes/packages - Ms Word / Ms Excel / Ms Outlook

Knowledge, Skills and Experience

• Knowledge of administration and/or office procedures
• Extensive knowledge and experience of working in a busy office and/or customer care environment, undertaking a full range of administrative duties and supervision and management of staff / work.
• Typing 50 to 60wpm
• Knowledge of digital typing.

Continuous Professional Development

• To attend and contribute to staff meetings and Forums, supervision sessions, training courses, seminars and workshops, to ensure the development and enhancement of current working practices.
• To participate in all personal review meetings and take responsibility for personal and professional development. Responsibility for developing the role and the services provided

Skills and Abilities

• Experience of managing staff for at least two years
• Good interpersonal, communication and reporting skills with the focus on CUSTOMER CARE and dealing with difficult service-users.
• Able to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances
• Ability to use a practical problem-solving approach in everyday situations
• Intermediate IT skills and the ability to navigate around various systems and software packages (such as RiO, outlook, databases, MS office and the internet)
• Strong organisational and planning skills with the ability to reprioritise own work and that of others to ensure tasks are delivered on time
• Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post.
• Ability to work effectively in a team, demonstrating accountability for own work and an ability to work on own initiative.

Additional requirements

• Supervise and assist in the provision of basic (non-clinical) customer care support to service users with challenging behaviours, as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£28,860 to £31,671 a yearper annum (inc. of HCAS)