Team Administrator MHIST

Cheshire & Wirral Partnership NHS Foundation Trust; England; On-site; GBP 21,000 - 26,000; Full time

Job summary

A regional health organization is seeking a motivated Team Administrator to join their Mental Health Intensive Support team in Chester. The role involves providing comprehensive administrative support, including diary management and effective communication with service users and colleagues. Strong interpersonal skills and problem-solving abilities are essential. The organization values inclusivity and offers development opportunities, making it an excellent environment for professional growth.

Benefits

Access to internal development opportunities

Supportive work environment

Participation in training programs

Qualifications

• Strong interpersonal skills for effective communication with service users and staff.
• Ability to problem-solve and handle demanding situations.
• Proven experience in administrative roles, especially in healthcare settings.

Responsibilities

• Provide comprehensive administrative support including diary management.
• Communicate with service users, parents, and external organizations.
• Organize and prioritize workload to meet deadlines.

Skills

Interpersonal skills

Problem-solving

Communication skills

Teamwork

Tools

Microsoft Office

Job description

We have an opportunity to recruit a Team Administrator to support our Mental Health Intensive Support team (MhIST). This role will be based in Bowmere hospital in Chester.

We are looking for a motivated and resourceful individual to join our team to provide a quality, comprehensive administrative, secretarial and organisational support to the team. You will be supported by a Business Manager.

You should possess commitment to team working, a positive attitude and innovative delivery of excellent standards of work. This role is great for someone who loves to problem solve, who has good interpersonal skills for communicating with our service users, carers and staff members. Providing customer service with a smile goes a long way!

The administrative team are a supportive, competent and caring team. We aim to provide high quality administrative support services to our colleagues across the locality to improve the safety, health and well‑being of the people within our area.

We will ensure that you have access to internal opportunities for development with access to supervision and appraisal.

The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this. The successful applicant will be expected to provide a comprehensive administration service including diary management, undertake typing of correspondence and be able to demonstrate a high level of expertise using the Microsoft packages. Excellent communication skills are essential as you will be communicating with service users, carers and health & social care professionals.

You will be required to answer phone calls, attend meetings, maintain and action generic email boxes and make contact with our service users, parents/carers and external organisations.

The applicant will also be expected to be able to organise and prioritise their own workload on a daily basis to ensure that time deadlines are met and that urgent work is accommodated.

This is a varied role and can be demanding at times whilst supporting the clinical team. The applicant will also be expected to provide cross cover for colleagues as and when required.

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all‑age disability care, as well as the provision of three GP surgeries in Cheshire.

We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.

Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person‑centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.

As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services. All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.

Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you'll find something to suit you at CWP.