Team Administrator

Surrey County Council; East Clandon; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

A local government authority in East Clandon seeks an organized and proactive Administrative Support Officer to join the Social Care Business Support Team. This role includes arranging multi-agency meetings, minute taking, and various administrative tasks with an expectation to work in a hybrid model. The successful candidate will receive comprehensive training and a starting salary of £30,657 per annum. Additionally, benefits include generous leave, a pension scheme, and health support programs.

Benefits

26 days’ holiday, rising to 31 days

Option to buy additional leave

Local government pension

Employee Assistance Programme

Wellbeing and lifestyle discounts

Qualifications

• Proficiency in minute-taking during multi-agency meetings.
• Exceptional organizational and priority management.
• Ability to guide colleagues in task completion.
• Outstanding verbal and written communication.
• Proactive and adaptable in a dynamic work environment.
• Strong IT skills, especially in Microsoft 365.

Responsibilities

• Arrange, attend, and minute meetings, ensuring high-quality documentation.
• Provide administrative task oversight and support team members.
• Maintain and update databases and performance data.
• Handle high-priority duty boxes and manage urgent requests.
• Complete child protection statutory tasks related to safeguarding.
• Ensure compliance for statutory meetings.
• Analyze and share performance data.
• Communicate effectively with service managers.
• Encourage process improvements for efficiency.
• Support general admin tasks as needed.

Skills

Customer service skills

Communication skills

Organizational skills

IT skills (Microsoft 365)

Adaptability

Job description

As a member of our South East Social Care Business Support Team, you will play an integral role in supporting the Social Care teams by providing a proactive, resilient, and flexible service. You will provide support to both the team administrators and the management team to seamlessly deliver all administrative tasks required daily with an exceptional level of detail, focus and efficiency, being adaptable to the changing needs of the service, working successfully both as part of a team and individually.

Responsibilities

• Arranging, attending, and minuting senior management and multi‑agency meetings with professionals and families, producing high quality minutes to an agreed standard, delivered to statutory deadlines.
• Providing task oversight for key administrative tasks, supporting team administrators with process updates, training and guidance as required.
• Updating and maintaining databases and spreadsheets with performance and task data.
• Managing high‑priority duty boxes, actioning requests from senior managers.
• Completing child protection statutory tasks including internal and external notifications, database updates and system updates relating to safeguarding of vulnerable children.
• Arranging and following up compliance for statutory meetings.
• Analysing and sharing data and performance analytics.
• Communicating with service and team managers to ensure a robust and efficient working relationship.
• Advocating for change and innovation, supporting the introduction of new processes across the team to improve efficiencies.
• Supporting general administrative tasks based on capacity requirements and demand.

Wellbeing and ensuring a work‑life balance is very important to us and a key component of this is our hybrid way of working. You won't be required to be in the office 5 days a week, however there is a requirement to work in the office on a rota basis at least two days a week. Core working hours are 08:50‑17:00 to ensure full cover is provided to operational teams and front‑line call lines. If successful, you will have an in‑depth training programme which will be fully office based for your first 6 weeks in the role.

Qualifications & Requirements

• Comprehensive minute taking, including the ability to note‑take extensive multi‑agency meetings using a laptop.
• Exceptional organisation and prioritisation.
• Ability to support and guide colleagues to manage workload and ensure task completion.
• Outstanding customer service and communication skills both verbal and written.
• Proactiveness, adaptability and ingenuity.
• Excellent IT skills, with specific focus on Microsoft 365 applications including Excel, Word and SharePoint.

This role has a starting salary of £30,657 per annum, based on a 36‑hour working week.

Benefits and Offer to You

• 26 days’ holiday, rising to 28 days after 2 years’ service and 31 days after 5 years’ service (prorated for part‑time staff)
• Option to buy up to 10 days of additional annual leave
• A generous local government salary‑related pension
• Up to 5 days of carer’s leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents.