Taxi Office Telephonist/Controller

Price First Taxis Ltd; Devon and Torbay; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading taxi service in Torbay is looking for a Telephonist to handle customer inquiries and manage bookings. This full-time position offers a pay rate of £12.45-£13.00 per hour with opportunities for advancement. Ideal candidates should be customer-focused and have the capability to work in a fast-paced environment. Join the team at Torbay's best-rated taxi service today!

Benefits

Company pension

Employee discount

Referral programme

Qualifications

• Experience in telesales, administration, logistics, or reception roles is beneficial.
• Ability to work in a fast-paced environment, handling a high volume of calls.
• Computer literate with reasonable spelling ability.

Responsibilities

• Answer incoming calls and assist customers with their inquiries.
• Manage bookings and coordinate with drivers.
• Dispatch jobs fairly and efficiently after training.

Skills

Customer-focused attitude

Problem-solving skills

Organizational skills

Job description

Overview

Price First Taxis Ltd is the leading taxi service in Torbay known for its exceptional customer service, reliability, and commitment to a personal touch. As a 24/7 company, we are dedicated to providing top-notch service to our customers. We are currently seeking a polite, confident, and customer-focused individual to join our team.

Job Description

In this role, you will start as a Telephonist and have the opportunity to advance to a Controller role with a higher pay rate after training. The job involves various tasks aimed at ensuring smooth operations and excellent customer satisfaction. Every day is different and will keep you on your toes!

Hours and Availability

35 - 40 hours available as standard, with overtime available to cover for staff sickness and annual leave. Days, evenings, weekends, and at least 2 overnight shifts a week required.

Responsibilities

• Telephonist responsibilities: Answer incoming calls and assist customers with their inquiries; Greet and assist customers in person at the office; Manage bookings, enter them into the computer system, and coordinate with drivers; Handle general inquiries from customers via phone and email; Organise cover for busy periods and manage driver documents; Maintain confidentiality of sensitive information and paperwork; Maintain cleanliness of the office and waiting room.
• Controller responsibilities (After Training): Analyse pre-booked jobs and allocate them to appropriate drivers; Dispatch all work fairly and efficiently; Communicate with staff and drivers effectively; Coach and help develop the office team; Organise future bookings and free up availability for extra bookings; Exercise problem-solving skills and effective organisation to optimise operations; Maintain a high level of service quality and customer satisfaction; Direct and communicate with your telephonist team.

Requirements

• Polite, confident, and customer-focused attitude
• Experience in telesales, administration, logistics, or reception roles is beneficial
• Ability to work in a fast-paced environment, handling a high volume of calls
• Preferred flexibility in working days, evenings, weekends, and covering holidays/sickness
• Computer literate with reasonable spelling ability
• Good problem-solving and organizational skills

Company Accolades

• Best-rated taxi company in the bay on Google Reviews
• Best-rated taxi app in the bay on Google Play Store
• Best-rated taxi app in the bay on Apple App Store
• Most Trusted Taxi Company in Devon - SME Award! 2021 & 2022

Apply now to join our team and become a part of Torbay's best-rated taxi service. Please drop us a message if you have any further questions.

Job Details

• Job Types: Full-time, Permanent
• Pay: £12.45-£13.00 per hour
• Benefits:
  • Company pension
  • Employee discount
  • Referral programme