Taxi Licensing Assistant

Pendle Borough Council; Nelson; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government council in England is hiring a Taxi Licensing Assistant to support their team in ensuring transport safety. Responsibilities include processing taxi and private hire licence applications and handling queries from applicants. Ideal candidates will have good IT, customer service, and administration skills. The role offers flexible working hours and benefits like annual leave and a pension scheme, requiring candidates to live within commuting distance to Nelson, Lancashire.

Benefits

Flexible working hours

Up to 31 days annual leave

Local Government Pension Scheme

Option to buy extra annual leave

Cycle to Work scheme

Qualifications

• Good IT knowledge and strong keyboard skills.
• Previous office administration experience.
• Strong literacy skills for writing letters and emails.
• Basic numeracy skills to calculate invoices.

Responsibilities

• Help process and monitor taxi and private hire licence applications.
• Handle basic queries from applicants in person and online.
• Keep accurate records and update licensing systems.
• Carry out general admin tasks.

Skills

IT knowledge

Customer service awareness

Literacy skills

Numeracy skills

Job description

We’re looking for a Taxi Licensing Assistant to support our busy team and help keep local transport safe and reliable.

Key Responsibilities

• Help process and monitor taxi and private hire driver, vehicle, and operator licence applications
• Handle basic queries from applicants in person, by phone, and by email
• Keep accurate records and update licensing systems
• Carry out general admin tasks, including managing files, updating our web pages, and helping prepare Committee agendas

What We’re Looking For

• Good IT knowledge and strong keyboard skills to input information accurately
• Previous office administration experience
• Good customer service awareness
• Strong literacy skills for writing letters and emails
• Basic numeracy skills to calculate invoices

Pendle is in Lancashire’s scenic Pennines, close to the Yorkshire Dales, Lake District, and Manchester.

We offer

• Flexible working, including no set core hours, up to 2 flexi days per month, and compressed hours
• Up to 31 days annual leave
• Flexible contracts requiring 2–3 days in the office each week (more if needed), so you should live within commuting distance of Nelson, Lancashire

Our Benefits

• Local Government Pension Scheme
• Option to buy extra annual leave
• Cycle to Work, home tech, and car salary sacrifice schemesi>Discounts at major retailers via the Vivup programme

We welcome applicants from all backgrounds and do not discriminate on any basis, including disability, gender, race, religion, sexual orientation, or age.