Talking Therapies Clinical Support Worker: Frontline Access

South London and Maudsley NHS Foundation Trust; Greater London; On-site; GBP 22,000 - 26,000; Full time

Job summary

A prominent NHS mental health provider in Greater London is seeking a Clinical Support Worker to handle both clinical and administrative tasks in a Talking Therapies service. Responsibilities include screening referrals, conducting assessments, managing waiting lists, and providing support across various channels. Ideal candidates will have experience in mental health settings, excellent communication skills, and a commitment to client confidentiality.

Benefits

Access to professional development

Learning opportunities

Qualifications

• Experience in mental health settings preferred.
• Ability to manage sensitive information confidentially.
• Strong interpersonal skills for diverse user interactions.

Responsibilities

• Screen incoming referrals based on established criteria.
• Engage users to access treatment and respond to queries.
• Conduct telephone assessments to gather clinical information.
• Manage waiting lists and coordinate appointments.
• Act as the first point of contact for users and professionals.

Skills

Clinical assessment

Communication

Data analysis

Job description

A prominent NHS mental health provider in Greater London is seeking a Clinical Support Worker to handle both clinical and administrative tasks in a Talking Therapies service. Responsibilities include screening referrals, conducting assessments, managing waiting lists, and providing support across various channels. Ideal candidates will have experience in mental health settings, excellent communication skills, and a commitment to client confidentiality.