Talentpool - Senior Business Travel Consultant - Glasgow

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; Glasgow; On-site; GBP 28,000 - 40,000; Full time

Job summary

A global travel management company is seeking a Senior Business Travel Consultant in Glasgow to enhance client experiences and support travel needs. The role requires at least 1 year of business travel experience, fluency in English, and knowledge of GDS systems. Candidates will be responsible for providing excellent customer service while building commercial value and promoting the company brand. Additional language skills are a plus, and a customer-focused approach is essential.

Qualifications

• At least 1 year of experience in a similar position.
• Fluent in English, both written and verbal.
• Knowledge of international travel requirements including visas and immunisation.

Responsibilities

• Delight the traveller/travel arranger by solving problems in a timely manner.
• Build CWT's commercial value by selling profitable products.
• Strengthen the CWT brand through consistency in service delivery.

Skills

Customer focused

Service oriented

Excellent communication skills

Adaptable and motivated to learn

Fluency in English

Education

1 year of experience in the business travel industry

Tools

Knowledge of GDS (Galileo)

Fares and ticketing knowledge

Job description

Job Description - Talentpool - Senior Business Travel Consultant - Glasgow (38204)

Join our team as a Senior Business Travel Consultant and help us provide excellent service and support to our clients. In this role, you will embody the mission of our Travel Consultants around the globe as you strive to “Deliver the Perfect Trip”. You will be specifically responsible for delighting the traveller/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business. If you are interested in growing a career within the travel industry and fit the requirements outlined below – we want to speak with you!

"CWT is a global company that feels like a small employer, where I'm valued and not just a number." I have had so many opportunities and there is still room to grow.

My Journey, My CWT

Requirements

• You delight the traveller/travel arranger
  • Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
  • Connect with the caller to build trust and credibility even if the person is unknown.
  • Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveller experience in each situation.
• You build CWT’s commercial value
  • Sell products that are of commercial value to CWT and contribute to CWT’s profitability.
  • Remain current on the value we provide to each customer.
  • Adapt and change as requirements of the business change.
• You strengthen the CWT brand
  • Represent the CWT brand in how you work on a day-to-day basis.
  • Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
  • Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveller/travel arranger feel special.

At CWT, we have a unique and compelling culture as an employer defined by our people and supported by our Core Values. Our employees feel a genuine respect for one another, act with uncompromising integrity and feel proud of our global market leadership. They value working together, embrace opportunities for continuous learning and have an intense desire to serve customers.

Qualifications

• min. 1 year of experience in the business travel industry in a similar position
• English fluent: written and verbal
• Additional languages: German, Dutch, French, Spanish, Italian - will be a big asset!
• Knowledge of GDS (Galileo)
• Fares and ticketing knowledge
• Proven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi‑segment, multi‑destination international itineraries)
• Understanding and expertise in international travel requirements, i.e. visas, passports and immunisation requirements
• Excellent communication skills and follow‑through required to advise clients of those requirements
• Ability to handle multi‑cultural sometimes multi‑lingual clientele
• Superior written and verbal communication skills (in person and on phone)
• Customer focused and service oriented
• Results‑driven
• Adaptable and motivated to learnInfluence and diplomacy
• Proficiency in technology to research options and complete process requirements

As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please by filling our contact form. In your message please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. contact us