Sytner Land Rover Conwy - Parts Advisor Apprenticeship

Inspiro Learning; Llandudno Junction; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive training provider is seeking enthusiastic applicants for a Parts Advisor apprenticeship in Llandudno Junction. The role offers comprehensive training leading to a Level 2 Retailer Standard and JLR certifications, with excellent future earning potential over £20,000. As a key contact for customers, you will develop skills in communication, teamwork, and problem-solving while gaining valuable practical experience in a dynamic environment.

Qualifications

• Enthusiastic and hardworking individual.
• Ability to demonstrate personal responsibility and resilience.
• Willingness to learn and engage.

Responsibilities

• Advise customers on solving problems with vehicles.
• Take orders face-to-face and over the phone.
• Maintain an ordered stock room.
• Raise invoices for parts sold.
• Liaise with staff and Service Technicians.

Skills

Communication skills

IT literacy

Teamwork

Problem solving

Attention to detail

Education

GCSE grades 9 – 3 (A – D) in English, Maths and two other subjects

Job description

JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses.

We recognise the importance of identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans. We are looking for people who share our passion to join our highly successful retail apprenticeship programme.

The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Parts Advisor. But what does a Parts Advisor do?

Roles & Responsibilities

• Advising customers on how to solve a problem with their vehicle.
• Taking orders from customers both face to face and over the phone.
• Maintaining an ordered stock room and finding parts from stock.
• Raising invoices for parts sold.
• Liaising with other members of staff.
• Working alongside on-site Service Technicians to ensure they have the parts needed to complete their daily work.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long‑term career, with excellent earning and progression opportunities once you complete your apprenticeship. Customers may include members of the public, service departments of retailers, and garages. Please note, the Parts Advisor role varies slightly by employer based upon the specific needs within the location.

Training Provided

As well as employment in our retailer, you will be given the training and support you need to develop both personally and professionally. Using a combination of classroom‑based training, e‑learning, practical training, and application of learning, you will be guided by your trainers and personal mentor along the road to success. This apprenticeship combines off‑the‑job training with on‑the‑job learning, and you will be supported every step of the way.

Programme Details

(England: Standard)

On successful completion of the 17‑month programme, you will receive the following:

• Level 2 Retailer Standard
• JLR specific certifications

(Scotland / Wales / N.Ireland)

On successful completion of the 15‑month programme, you will receive the following:

• Level 2 / Level 5 Customer Service Apprenticeship
• JLR specific certifications

Desired Skills

As a central point of contact for both our internal and external customers you will need to have excellent communication skills. You should be IT literate (although full training will be provided) and be able to demonstrate attention to detail in the way you work.

• A willingness to learn
• Teamwork
• Quality focus
• Personal responsibility and resilience
• Problem solving

Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process.

Minimum Entry Requirements

GCSE grades 9 – 3 (A – D) or equivalent in English, Maths and two other subjects are required. In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject.

'Equivalent' grades include:

• BTEC first diplomas and certificates
• OCR Nationals
• Key Skills Level 2
• NVQs
• Essential Skills (Wales)
• Functional Skills Level 2
• Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.

Future Prospects

There are lots of opportunities to develop your career within our expanding retail network. Once qualified, the earning potential for a Parts Advisor is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship.

Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry‑recognised qualification. Embedded within your training are the JLR global training materials. This is the grounding for your future development within the network and our Learner Management System – Excellence will guide you through your short, medium, and long‑term career path.