Sytner Land Rover Conwy - Parts Advisor Apprenticeship

The Apprenticeship Guide; Conwy; On-site; GBP 40,000 - 60,000; Full time

Job summary

A premier apprenticeship provider in Conwy seeks enthusiastic individuals for a Level 2 Retail Apprenticeship. Apprentices will advise customers, maintain stock, and work closely with Service Technicians while receiving valuable training. Minimum qualifications include GCSE grades or equivalent. After qualification, an earning potential over £20,000 awaits. Join a supportive environment fostering personal and professional development as you embark on your journey in retail.

Responsibilities

• Advising customers on vehicle problems.
• Taking orders both face to face and over the phone.
• Maintaining an ordered stock room.
• Raising invoices for sold parts.
• Liaising with other staff members.
• Working with Service Technicians.

Skills

Excellent communication skills

IT literate

Attention to detail

Willingness to learn

Teamwork

Quality focus

Personal responsibility and resilience

Problem solving

Education

GCSE grades 9–3 (A–D) or equivalent

Scottish National 5 Grades A–C

BTEC first diplomas or certificates

Functional Skills Level 2

Job description

Job Details

01/02/2026 | £7.55 per hour | Apprenticeship - Level 2 | Llandudno Junction LL31 9PL, UK

About the Role

We recognise the importance of identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans. We are looking for people who share our passion to join our highly successful retail apprenticeship programme.

Responsibilities

• Advising customers on how to solve a problem with their vehicle.
• Taking orders from customers both face to face and over the phone.
• Maintaining an ordered stock room and finding parts from stock.
• Raising invoices for parts sold.
• Liaising with other members of staff.
• Working alongside on‑site Service Technicians to ensure they have the parts needed to complete their daily work.

Training & Support

As well as employment in our retailer, you will receive training and support to develop both personally and professionally. Using a combination of classroom‑based training, e‑learning, practical training and application of learning, you will be guided by your trainers and personal mentor on the road to success.

This apprenticeship combines off‑the‑job training with on‑the‑job learning, and you will be supported every step of the way.

Programme Outcomes

• Level 2 Retailer Standard (England)
• JLR specific certifications
• Level 2 / Level 5 Customer Service Apprenticeship (Scotland / Wales / N.Ireland)
• JLR specific certifications

Future Prospects

Once qualified, the earning potential for a Parts Advisor is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship.

Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification.

Qualifications Required

Minimum entry requirements:

• GCSE grades 9–3 (A–D) or equivalent in English, Maths and two other subjects.
• In Scotland: Scottish National 5 Grades A–C or above in English, Maths and either a Science or Technical subject.
• BTEC first diplomas and certificates, OCR Nationals, Key Skills Level 2, NVQs.
• Functional Skills Level 2 (Wales), Core Skills (Scotland).

We accept predicted grades and conditional offers can be made based on predicted grades.

Desired Skills & Personal Qualities

• Excellent communication skills.
• IT literate (full training will be provided).
• Attention to detail in the way you work.
• A willingness to learn.
• Teamwork.
• Quality focus.
• Personal responsibility and resilience.
• Problem solving.

Diversity & Inclusion

We understand the importance of diversity and inclusion. We welcome applications from all backgrounds, especially underrepresented groups such as female applicants or applicants from ethnic minorities.

Applicants aged 19+ who have achieved a grade 3/D will be reviewed on a case‑by‑case basis. Applicants aged 16‑18 are subject to entry grades of a 4 or above or equivalent.

Application Note

We reserve the right to close the advert early if we receive a sufficient number of applications. Please submit your application as early as possible to avoid disappointment.

Job Reference

Job Ref: 12626