Systems Trainer

NHS; Remote; GBP 40,000 - 50,000; Full time

Job summary

A leading healthcare organization in the UK is seeking a Systems Trainer to enhance system training and support IT applications. This remote role involves designing training packages, writing user guides, and providing support during system implementations. Ideal candidates will have excellent customer service skills, strong written communication, and be comfortable contributing to technology improvements. The position offers various perks including birthday off, employee assistance programs, and opportunities for professional development.

Benefits

Birthday off

Active Learning Hub training opportunities

Active Reward App discounts

24/7 Employee Assistance Programme

Medicash Health Plan access

Active Awards programme

Enhanced Sick & Maternity Pay

Refer a Friend Scheme

Qualifications

• Proven experience in providing excellent customer service and support.
• Ability to produce high-quality documentation.
• Experience with on-going development and continuous improvement of technology products.

Responsibilities

• Facilitate onsite Systems Training and Systems Implementation.
• Design training packages and materials for end users.
• Write clear and easy-to-understand instructions and guides.
• Support during parallel runs prior to Go-Live.

Skills

Customer service

Excellent written and communication skills

Sound decision making

Knowledge of Microsoft Sway and Clip Champ

Job description

Come and join one of the UKs largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.We'd like you to join us as a Systems Trainer at Active Care Group. This role is remote, with lot's of travel to sites and offices.

Main duties of the job

The role of Systems Trainer within the IT Team is one that will enhance the system training, assisting in providing support, advice, guidance and continued development of IT applications and systems within the company.This is a responsible and demanding role, as part of the training function within the IT Team, and requiring: effective collaboration with operations across the business; the ability to assist in the design & development of system training packages, communicating and motivating in-house teams to onboard with new and improving technology driven business change.

About us

Active Care Group are a pioneering national provider of complex care services, delivering pathways and better outcomes for people. We have a collaborative and holistic approach to care underpinned by proven clinical and therapeutic expertise. We specialise in supporting young people and adults with complex needs to make positive progress and lead happier, more independent lives.

Job responsibilities

What you'll be doing:

• Facilitate & enhance the provision of onsite Systems Training and Systems Implementation across the group. Systems include, but are not restricted to: EPR, Incident Reporting, HR system and workforce planning
• Be involved in the design of training packages & training materials for ‘Train The Trainer’ purposes & end users throughout the business
• Provide training representation within projects
• Writing clear, accurate, and easy-to-understand instructions, user guides, FAQs, tutorials, and other support materials.
• Identify and document best practices as part of ongoing process to increase efficiencies
• Provide support during parallel runs prior to Go-Live
• Provide monthly reports & analysis on training delivered by the IT team, & escalate any areas of concern

What you'll have:

• Demonstrating excellent customer service and support
• Excellent written and communication skills
• Sound decision making skills
• Knowledge and experience of dealing with escalation routes when problems arise
• On-going development and continuous improvement of technology products
• Make constructive contributions and collaborate with others to achieve common goals
• Ability to produce high quality documentation
• Use of Microsoft Sway and Clip Champ video editing tools

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confidentemployer.

What to look forward to:

• Birthday off
• Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
• ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

Person Specification

Experience

• Demonstrating excellent customer service and support
• Excellent written and communication skills
• Sound decision making skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.