Systems Support Technician

Education for Industry Group; London; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading educational organization in London is seeking a Systems Support Technician to maintain their IT infrastructure and provide support to staff and students. Candidates should have strong experience in network/server support and excellent troubleshooting skills. The role offers a competitive salary and a range of benefits, including funded qualifications and flexible leave options.

Benefits

Funded professional qualifications

Flexible leave options

Fully paid parental leave

Monthly wellbeing allowance

Qualifications

• Proven experience in supporting network and servers.
• Excellent understanding of networking fundamentals including IP and subnets.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Maintain effective operation of infrastructure and systems.
• Monitor support calls and ensure prompt response.
• Identify service improvements to mitigate predictable issues.

Skills

Network/server support

Customer communication skills

Software deployment

Security updates

Troubleshooting

Problem-solving

Tools

Microsoft systems

Office 365

Job description

Systems Support Technician

Education for Industry Group (EFI)

Permanent

Full-Time

Electra House – London, Moorgate EC2M 6SE

About the role

We have an exciting opportunity for a Systems Support Technician to join our IT Team. The Systems Support Technician will be responsible for maintaining the effective operation of the infrastructure and systems and form part of the service desk support function aligning with the support of our organisation’s staff, students, systems and infrastructure.

The Systems Support Technician will monitor infrastructure support calls, ensuring a prompt and effective response from receipt to closure. A core duty will be to aid the Infrastructure Manager in the identification of service improvements, working proactively to mitigate predictable issues before they arise and to reduce reliance on the service.

As our go-to expert on networks, systems and software, you’ll build a deep knowledge of our tech estate and work closely with Academy teams to deliver an outstanding first-class support service.

About you:

• Experience:You will have proven experience in network/server support, strong customer communication skills, and hands-on expertise with software deployment, security updates, and core networking (DNS, DHCP, WAN/LAN).
• Expertise:Excellent knowledge of Microsoft systems (including Office 365) with a strong understanding of networking fundamentals (IP, subnets, VLANs, DHCP, DNS, routing).
• Skills:You will have strong troubleshooting and problem-solving skills and have an adaptable and confident approach to meet the challenges of a fast-paced environment.
• Passion:You will be a natural collaborator and team playerwith a proactive and self-motivated mindset.

If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further.

Why The EFI?

We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including:

• Funded professional qualifications, personal growth allowance and annual CPD.
• Generous and flexible leave options, including an around-the-world trip after five years of service.
• Market-leading family-friendly pay, including six months of fully paid maternity, adoption, and shared parental leave.
• Monthly wellbeing allowance and financial loan options to support your financial health.

Salary:

From £26,550 to £29,500 per annum, subject to qualifications and experience

How to apply/Next Steps:

Create an account via our website, click 'Start Application' and submit your completed application form.You can find ourEFI Application Formhere.

Closing Date:

8am on Tuesday, 16 September 2025.

Interviews/Recruitment Day:

w/c 22 September in-person at Electra House, Moorgate, EC2M 6SE

More Information/Contact us:

For more information about the EFIGroup, visit ourEFI,FRAandLCBTwebsitesand refer to the job description.

Please [e-mail] further information.

The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer.

Thank you for sharing our values and commitment to student safety.