Systems Support Analyst – Travel & Growth Opportunities

Northwood Hygiene Products; Telford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hygiene product manufacturer in Telford is seeking an IT Systems Support professional to join their team. The role involves supporting users with cloud, SaaS, and on-site applications while driving system improvements and assisting with training. Ideal candidates will have experience in FMCG or manufacturing, strong knowledge of ERP systems, and excellent problem-solving skills. This position offers various benefits, including health insurance, pension, and employee discounts.

Benefits

Company pension

Life assurance

Free company products

On-site parking

Discounts on food, retail, holidays

Wellness programmes

Qualifications

• Experience ideally in FMCG or manufacturing sector.
• Knowledge of ERP systems is essential.
• Understanding of Warehouse Management systems is desirable.

Responsibilities

• Support users with access and integration issues.
• Identify opportunities to improve system usage.
• Assist in training and documentation for systems.

Skills

Experience in IT and Systems Support

Knowledge of ERP and business systems

Strong knowledge of Microsoft cloud tools

Problem-solving skills

Clear communication style

Tools

SAP Business ByDesign

Microsoft 365

SNAP Warehouse Management

Mandata Transport Management

Job description

A leading hygiene product manufacturer in Telford is seeking an IT Systems Support professional to join their team. The role involves supporting users with cloud, SaaS, and on-site applications while driving system improvements and assisting with training. Ideal candidates will have experience in FMCG or manufacturing, strong knowledge of ERP systems, and excellent problem-solving skills. This position offers various benefits, including health insurance, pension, and employee discounts.