Systems Administrator - Planon IWMS

Government Property Agency; Cardiff; On-site; GBP 35,000 - 55,000; Full time

Job summary

A government agency seeks a Planon IWMS Systems Administrator to oversee the Integrated Workplace Management System, enhancing digital workplace experiences. This role involves managing service requests, ensuring compliance, and supporting smart building initiatives. Applicants should have a solid understanding of incident, problem, and change management, along with relevant IT certifications. Join a team focused on innovation and efficiency in public sector property management.

Benefits

Professional development opportunities

Innovative work environment

Sustainability-focused organization

Qualifications

• Experience in IT service management processes.
• Hands-on experience with smart building technologies.
• Knowledge of role-based access control (RBAC) and security best practices.

Responsibilities

• Act as the first point of contact for service management.
• Maintain and optimize Planon IWMS.
• Ensure timely resolution of service requests.

Skills

Incident management

Problem management

Change management

JIRA Software

Confluence

Compliance monitoring

Digital Twin

BIM

IoT

Education

Relevant IT certification (e.g., ITIL v4)

Tools

JIRA Service Management

ServiceNow

Salesforce

Microsoft 365

Planon IWMS

Job description

Overview

In this role, you will be the first point of contact for incident, problem, change, and request management and use JIRA Software, JIRA Service Management (JSM) and Confluence to manage the requests. You will ensure seamless operations across customers, partners, suppliers, and employees. You will oversee system configuration, environment management, release management, and compliance monitoring, while enabling Digital Twin, BIM, IoT, and workplace engagement technologies. You will also be required to manage and administer other corporate systems such as JIRA, Confluence, ServiceNow, Salesforce and Microsoft 365. Growth & Development We don\'t just offer a job, we offer a career path. As part of your role, you will:

• Gain hands-on experience with emerging technologies in smart buildings, Digital Twin, BIM, and IoT.
• Work with industry leaders in facility management, IT, and real estate digital transformation.
• Have opportunities for professional certifications in ITIL v4, Planon IWMS, cybersecurity, and automation.
• Be part of a team that values creativity, problem-solving, and continuous improvement.

The Future You\'ll Help Build

• Sustainable and efficient workplaces through data-driven insights and automation.
• Seamless digital experiences for employees, customers, and partners.
• Secure and scalable enterprise platforms that support smart facility management, IT Service Management (ITSM) and Service Operation.
• Act as the first point of contact for incident, problem, change, and request management related to the Planon IWMS. Log all tickets on JIRA Software and JIRA Service Management (JSM).
• Perform initial triage, troubleshooting, and escalation for system-related issues.
• Ensure timely resolution of service requests following ITIL v4 best practices.

System Administration, Environment Management and Release Management

• Configure, maintain, and optimise the Planon IWMS and other key platforms to support business needs.
• Manage environment and system upgrades/releases, ensuring smooth implementation of system upgrades/patches and sprint releases.
• Implement and test new functionalities, patches, and updates while maintaining system stability.

Role-Based Access Control (RBAC) & Security

• Design and maintain role-based access control (RBAC) to ensure secure, compliant, and user-specific access for employees, partners, suppliers, and customers.
• Provision user access, create, manage and maintain user authorisation.
• Monitor and enforce security policies aligned with identity management best practices.

Compliance, Auditing & Reporting

• Create system audit and compliance dashboards to track user activity, data access, and security events.
• Ensure the system meets regulatory and organisational compliance standards.
• Provide insights into space utilisation, asset performance, and workplace experience through advanced reporting.

Smart Workplace & Digital Transformation

• Enable integrations with Digital Twin, 3D BIM and 2D CAD Drawings, IoT (Internet of Things), Workplace Engagement Apps and other smart buildings technologies to enhance user experience.
• Collaborate with workplace experience teams to develop mobile and web-based engagement platforms.
• Support automation and predictive analytics to drive workplace efficiency and optimisation.

Disability Confident

About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

About Government Property Agency

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government\'s office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team. Representing the best covenant in the UK - His Majesty\'s Government - we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost-effective property services such as asset management, lifecycle replacement and workplace services. Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together:

• Striving for excellence - We always aim to deliver great results
• Empowering through respect - We insist on fair treatment for all, always
• Acting with integrity - We consistently do the right thing
• Succeeding together - We rely on each other to achieve success

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.

Digital Workplace Experience

Are you passionate about smart buildings, workplace transformation, and cutting-edge digital solutions? As a Planon IWMS Systems Administrator, you will play a pivotal role in shaping the future of intelligent workplaces by managing and optimising the Planon Integrated Workplace Management System (IWMS).