Systemic Anti-Cancer Therapy (SACT) Scheduler and Receptionist

NHS; Manchester; On-site; GBP 24,000 - 27,000; Part time

Job summary

A health organization in Manchester is seeking a part-time scheduler and receptionist to join their team at the Bolton Churchill Unit. The role involves booking patients for treatments, managing appointments, and supporting clinical staff with administrative duties. Excellent communication skills, IT literacy, and an NVQ Level 3 qualification are essential. The position requires flexibility with shifts and is permanent, offering a salary of £24,937 to £26,598 pro rata. Driving licence is necessary for occasional work at other sites.

Qualifications

• Experience working in an administrative role with customer interaction.
• Desirable: Experience within the National Health Service.

Responsibilities

• Book patients for SACT treatments using the iQemo scheduling system.
• Communicate with patients and their relatives face-to-face and by phone.
• Support the clinical team with administrative duties such as patient data entry.
• Cover reception duties and adhere to appointment deadlines.

Skills

Excellent communication and interpersonal skills

Good telephone manner

Attention to detail

IT literacy (Microsoft Office)

Knowledge of patient appointment booking systems

Knowledge of medical terminology

Education

NVQ Level 3 or equivalent qualification

Job description

Job Summary

PLEASE NOTE: This post will be primarily based at Bolton Churchill Unit, BL4 0JR.

The SACT and outpatient team at Bolton Churchill Unit require a scheduler and receptionist to work as part of our existing team to schedule patients receiving systemic anti‑cancer treatments. The post holder will be expected to work as part of a very busy team, spending time in outpatient clinics and covering reception.

The role requires excellent communication skills, the ability to work within a team while also managing an independent workload, and considerable computer use with the trust’s systems. Training will be provided for those unfamiliar with these systems.

Key Responsibilities

• Book patients for SACT treatment and outpatient appointments using the iQemo scheduling system.
• Communicate with patients and relatives face‑to‑face and by phone, ensuring appointments are scheduled promptly and accurately.
• Support the clinical team with administrative duties, including patient data entry and record keeping.
• Meet appointment deadlines and target metrics while maintaining professional courtesy at all times.
• Cover reception duties and work a variety of shifts between 07:30 am and 06:00 pm, including Bank Holidays and Saturdays on rotation.

Qualifications and Experience

• NVQ Level 3 or equivalent qualification, or equivalent experience.
• Administrative or clerical experience with a customer‑facing component.
• Experience working within the National Health Service (desirable).

Essential Skills & Knowledge

• Excellent communication and interpersonal skills.
• Good telephone manner.
• Attention to detail and IT literacy (Microsoft Office proficiency desirable).
• Knowledge of patient appointment booking and data recording systems.
• Knowledge of medical terminology is desirable.

Employment Details

• Band: 3
• Salary: £24,937 to £26,598 a year, pro rata
• Contract: Permanent
• Working Pattern: Part‑time
• Location: Bolton Churchill Unit, BL4 0JR (network schedule: E00262)

Other Requirements

• Must have a full UK driving licence and own transport for occasional work at other Christie sites.

Disability and Equality

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.