Switchboard Supervisor

NHS; Shrewsbury; On-site; GBP 24,000 - 27,000; Full time

Job summary

A regional healthcare provider in Shrewsbury is seeking a Switchboard Supervisor responsible for overseeing a team of telephonists and maintaining telephone systems. Candidates should have switchboard experience and knowledge of medical terminology. Join a team committed to high-quality care and continuous improvement, contributing to an environment where staff are proud to work.

Qualifications

• Experience in a switchboard role essential.
• Knowledge of medical terminology preferred.

Responsibilities

• Supervise a team providing a full telephone service 24/7.
• Maintain and update telephone systems.
• Train staff on telephone equipment and procedures.

Skills

Switchboard experience

Team player

Job description

Overview

The Shrewsbury and Telford Hospital NHS Trust is advertising for a Switchboard Supervisor. The closing date is 18 September 2025.

Main duties of the job

• Supervising a team of Telephonists, providing a full telephone service for 24 hours 365 days.
• Maintain and updating of telephone system. Dealing with faults and system breakdown as and when they occur, reporting faults to the system provider if required.
• Maintain and updating of Duplex call logger, retrieving reports and monitoring telephone lines and extensions against misuse of the telephone system.
• Maintain and updating of the, reporting and dealing with faults as they occur. Reporting faults to the system provider.
• Responsible for training of staff in the use of all telephone equipment and associated procedures connected to the telecommunication service.

About us

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

KNOWLEDGE AND EXPERIENCE

• Switchboard experience
• Knowledge of medical terminology

APTITUDE AND SKILLS

• Team player

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Shrewsbury and Telford Hospital NHS Trust

£24,937 to £26,598 a year per annum/pro rata