Switchboard Operator

Mitie; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management firm is seeking a Switchboard Operator in the UK. The role involves managing a high volume of incoming calls, providing excellent customer service, and ensuring adherence to procedures. Candidates should have previous switchboard or call center experience along with proficiency in Microsoft Office. This position offers a competitive salary and various benefits, ensuring a supportive work environment.

Benefits

Competitive salary

Friendly and supportive team

Training and career development

Overtime opportunities

Access to online GP services

Discounts for shopping and cinema

Qualifications

• Previous switchboard or call center experience is desirable.
• Excellent interpersonal skills and teamwork capability.
• Ability to manage workload and meet deadlines.

Responsibilities

• Manage incoming calls and redirect them appropriately.
• Capture and log call details accurately.
• Work as part of a team to meet operational expectations.

Skills

Interpersonal skills

Ability to work independently

Customer service

Microsoft Office proficiency

Job description

Switchboard Operator

Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK

Hours: 40hrs per week, working 5 shifts between Monday - Saturday. Operational hours are Mon - Fri 08:00-18:00 and Sat 09:00-17:00

Salary: £12.60 per hour

What is in it for you?

• A competitive salary
• A friendly and supportive team
• Training, career development & progression
• Overtime opportunities
• A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
• Free on-site parking

About the role

• Managing high levels of incoming calls that require redirected to the relevant department
• Answer calls in a professional and efficient manner, demonstrating a high level of customer service
• Capture and log call details to track workload and productivity
• Ensure correct procedures are adhered to
• Work as part of a team to achieve operational expectations
• To undertake additional duties in line with management requests as required.
• Meet individually set KPIs

About you

• Previous switchboard/call centre experience is desirable
• Must have good knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint
• Must have excellent interpersonal skills and be able to work on own initiative and as part of a team
• Ability to work in a fast-paced environment.
• Ability to manage workload to meet team deadlines
• A willingness to learn and develop and show high level of commitment and professionalism

Essential

• Applicants must have a 5-year checkable history.
• You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

We will consider flexible working requests from day one of employment.