Switchboard Operator

ISS Facilities Services; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facility management company is seeking an individual to provide excellent customer service by handling queries, following emergency procedures, and maintaining confidentiality. The ideal candidate has strong communication skills and a team-oriented attitude. This role offers a permanent contract and a chance for career growth in a diverse workplace.

Qualifications

• Ability to handle incoming calls and face-to-face queries promptly.
• Flexibility to adapt to changing situations and undertake various duties.
• Commitment to confidentiality and data protection.

Responsibilities

• Handle incoming calls and queries while maintaining accurate records.
• Follow emergency procedures for major incidents and medical emergencies.
• Attend meetings and training, identifying personal development needs.

Skills

Strong communication skills

Basic IT literacy

Good organisational skills

Team-oriented attitude

Job description

Location: Surrey, KT2 7QB

Hours of work: 37.5

Working Pattern: 5 over 7 days

Contract Type: Permanent

Hourly Rate: £12.21 - £12.21

The Role

• Handle incoming calls and face‑to‑face queries promptly and politely, maintaining accurate records.
• Operate and maintain bleep, radio paging, ID cards, keys, and on‑call information systems.
• Distribute calls, tasks, and reports effectively, ensuring all are completed in line with Trust and company procedures.
• Follow emergency procedures for major incidents, fire, bomb alerts, and medical emergencies.
• Maintain confidentiality, professionalism, and compliance with data protection, health, safety, and company policies.
• Attend meetings, training, and reviews, identifying personal development needs.
• Report faults, defects, or safety concerns promptly and undertake other reasonable duties as required.

About You

• Strong communication skills with the ability to deal effectively with patients, staff, and members of the public.
• Professional, polite, and approachable manner at all times.
• Ability to remain calm and focused under pressure, particularly in emergency situations.
• Basic IT literacy and ability to operate telephony and paging systems (training will be provided).
• Good organisational skills, with the ability to prioritise tasks and manage time effectively.
• Flexibility to adapt to changing situations and undertake a range of duties as required.
• Commitment to confidentiality, data protection, and delivering high standards of customer service.
• A team‑oriented attitude with the ability to work well with colleagues and other stakeholders.

The Company

ISS is a leading workplace experience and facility management company offering a wide range of tailor‑made services for customers throughout the public and private sectors, enabling you to grow your talents as a representative of a people focused, market leading brand.

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

Inclusivity

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.