Supported Housing Operations Manager

Edgy Design Studio - Goedgy.com; Swindon; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading housing provider is seeking a Supported Housing Operations Manager to lead supported living services. The role involves inspiring teams, driving operational excellence, and building partnerships to enhance service delivery. Candidates should have proven management experience in supported living, strong budgeting and performance management skills, and a collaborative mindset. This is a home-based role with travel required across multiple regions.

Benefits

Supporting mental health initiatives

Flexibility in working arrangements

Commitment to diversity and inclusion

Qualifications

• Proven experience in managing Supported Living services.
• Strong skills in budgeting, performance management, and stakeholder engagement.
• Knowledge of Health & Safety and best practices in supported housing.

Responsibilities

• Lead and inspire Service Managers to deliver outstanding services.
• Drive operational excellence across supported living schemes.
• Build strategic partnerships with local stakeholders.

Skills

Managing Supported Living services

Budgeting

Performance management

Stakeholder engagement

Health & Safety knowledge

Self-motivated and organized

Job description

Overview

Make a real difference with Stonewater. At Stonewater, we\'re on a mission to be the go-to provider for young people and to support individuals with mental health needs. We\'re looking for a passionate, driven, and visionary leader to help us deliver life-changing services that put young people at the heart of what we do.

As our Supported Housing Operations Manager, you\'ll lead across a group of supported living services and shape vibrant, inclusive services that champion co-production, unlock sustainable futures, and give young people the best possible start in life.

What You\'ll Be Doing

• Lead and inspire Service Managers to deliver outstanding services
• Drive operational excellence across supported living schemes within your portfolio
• Build strong, strategic partnerships with local stakeholders to create real impact
• Champion high standards of customer satisfaction and achieve key performance targets
• Bring fresh ideas and energy to our work with young people and our wider supported living offer

Your portfolio may include schemes across Dorset, Devon, Oxfordshire, Wiltshire, and Gloucestershire. This is a home-based role with regular travel to sites, so flexibility is essential as our services continue to grow. The successful applicant will be required to register as our Ofsted Nominated Individual and take part in an on-call rota.

What We\'re Looking For

• Proven experience in managing Supported Living services
• A confident leader with a clear vision for innovative, sustainable service delivery
• Strong budgeting, performance management, and stakeholder engagement skills
• A natural collaborator who thrives on partnership working
• Someone who\'s self-motivated, organised, and able to juggle multiple priorities
• Knowledge of Health & Safety, safeguarding, and best practice in supported housing
• A track record of securing service growth and delivering successful contracts

Requirements

• Appointment to this role is subject to a satisfactory Disclosure and Barring Service (DBS) check, satisfactory references, and possession of a valid Right to Work document

Stonewater reserves the right to close the vacancy early if adequate quality applications are received prior to the current closing date.

Discover Stonewater

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We are a Disability Confident Employer and are working towards accreditation as a Disability Confident Leader. We have also achieved accreditation as an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation for Menopause Friendly status.

Are you ready to #DiscoverStonewater?

Video note: https://youtu.be/FBkEEaTzRsI?si=rl4EF6MCCn8AgWS0