Overview
Assisting customers with practical, daily living tasks to develop their independence, helping them to achieve the goals, aspirations and outcomes documented in their support plans. Customer group: adults 18-55 who have mental health and dual diagnosis.
Responsibilities
- Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.
- Carrying out risk assessments, support planning, goal setting and regular reviews.
- Cuppas, chats and catch ups. There’s time to work together with colleagues and there is no rushing from one customer to the next here.
- Where applicable, meet the needs of customers by adapting start or finishing times; participate in a rota system based over 8 weeks (this may include nights or weekends).
- Use technology to update support plans, complete online learning and collaborate with colleagues.
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten Great Places to Work in the UK!
Qualifications
- A genuine passion for supporting people through mental health challenges
- Experience caring for others professionally or personally
- Calm, confident decision-making, even under pressure
- A flexible, person-centred approach that adapts to each individual
- Ability to work nights/lone work as required
- Enhanced DBS check (we pay for this)
We are not able to offer sponsorship for this role. This remains under regular review.
Employment details
- Hours are part of a rota system based over 8 weeks; this could be 3 nights or 4 nights a week and includes weekends on rota.
- Although you may work nights/lone work, we do get together regularly in the day for training and team meetings.
- You’ll need to be able to use technology to update support plans and complete online learning.
- London and South East Supported Portfolio
Benefits and culture
- 34 days leave, pro-rated (including bank holidays and a "me day")
- Paid time off for volunteering
- Matching pension contributions (up to 7%, with life assurance of 3x basic salary)
- Save up to £1,140 yearly with our health cash plan, covering dental, optical, and therapies
- Career path with development and an excellent training package
- Excellent benefits and rewards including supermarket discounts and travel expenses
Colleagues matter to us—this is a diverse, inclusive workplace where teams support each other. We are the 10th Best place in the UK for Wellbeing.