Support Worker

Paragon Social Care; Billingham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A mental health support organization in Billingham is seeking a Crisis Support Worker to provide vital support to young people experiencing emotional distress. You will deliver person-centered interventions, work collaboratively with professionals, and ensure the safety and wellbeing of the young individuals. The role requires strong communication and flexibility with working hours. Opportunities for progression and professional development are offered, alongside a competitive hourly rate.

Benefits

Supportive working environment

Competitive hourly rate

Ongoing professional development and training

Regular supervision sessions

Referral bonus packages

Casual dress code

Qualifications

• Experience working with young people in crisis or with complex mental health needs.
• Ability to remain calm under pressure.
• Flexibility to work evenings and weekends when required.

Responsibilities

• Support daily routines and activities to promote wellbeing.
• Provide therapeutic support using evidence-based techniques.
• Document all incidents and communications accurately.
• Engage in regular supervision and training.
• Transport young people as required.
• Work collaboratively with external professionals.

Skills

Experience with young people in crisis

Strong communication skills

Calm under pressure

Understanding of trauma-informed approaches

Flexibility in working schedule

Full UK driving license

Education

Qualifications in mental health, youth work, social care, or psychology

Job description

Job Title: Support Worker – Young People’s Mental Health
Salary: £17.50-£28 per hour

About Us

we are committed to supporting young people through the most challenging moments of their lives. We believe that no one should face a mental health crisis alone. Our team provides compassionate, responsive, and youth-centered support for individuals aged 11-17 experiencing acute emotional distress or mental health difficulties.

The Role

We are seeking an empathetic, resilient, and proactive Crisis Support Worker to be apart of our specialist team supporting a vulnerable young person. You will play a vital role in delivering high-quality, person-centered crisis interventions to young people as part of a 24/7 support package.

You’ll work directly with young people experiencing emotional or psychological crises, helping them feel heard, supported, and safe. This role is fast-paced, emotionally demanding, and incredibly rewarding.

Key Responsibilities

• Support Daily Living and Routines - Encourage engagement in daily routines and activities that promote stability, structure, and wellbeing within the home. Plan and participate in various activities and fun days out to promote social and recreational development.
• Provide Therapeutic Support and Guidance - Use evidence-based techniques (e.g. grounding, emotional regulation strategies) to support recovery and help build the young person’s resilience. Prioritise the safety and security of the young person at all times.
• Maintain Accurate Records - Document all incidents, interventions, and communications in accordance with safeguarding, legal, and requirements for the organisation.
• Participate in Supervision and Training - Engage in regular supervision, reflective practice, and mandatory training to maintain professional standards and emotional resilience.
• Transporting the Young Person - Ensuring the young person is taken to appointments, activities or education as accordingly.
• Work Collaboratively with Key Stakeholders - Liaise with external professionals (e.g. CAMHS, social workers, emergency services) to ensure coordinated care and appropriate escalation when needed.

Could you be the right fit for us?

• Do you have experience working with young people in crisis or with complex mental health needs- experience?
• Do you have strong communication skills and the ability to remain calm under pressure?
• Do you believe every young person deserves to feel safe, supported, and have a true sense of belonging?
• Do you have an understanding of trauma-informed and person-centered approaches?
• Are you flexible with your working rota and will be able to work evenings, weekends and at short notice?
• Do you hold a full UK driving license and have access to your own vehicle?

Experience within prison services, secure setting or hospital would be a bonus as well as mental health, youth work, social care, or psychology qualifications.

If you have answered yes, please apply as we would love to hear from you!

What We Offer

• A supportive, inclusive, and trauma-informed working environment
• A competitive hourly rate with great opportunities for progression
• Ongoing professional development and training
• Regular supervision and reflective practice sessions
• Opportunity to make a tangible difference in the lives of young people
• Casual dress – Wear something that is comfy, appropriate, and allows you to complete the job to the best of your ability

• Referral bonus packages – We want to give back to you as a support staff, recommend a friend when you come on board for a great referral bonus

Apply Now

Join a team that believes in hope, compassion, and resilience. If you're passionate about making a difference for young people when they need it most, we want to hear from you.

This post is subject to an enhanced Disclosure and Barring Service (DBS) check due to the nature of the role, which involves working with vulnerable young people. Safeguarding and promoting the welfare of young people is a priority, and all applicants will be expected to share this commitment.