Support Specialist

NFP PEOPLE; Leeds; Hybrid; GBP 28,000; Full time

Job summary

A leading national charity is seeking a compassionate Support Specialist to deliver vital coaching and information services to individuals and families affected by non-malignant brain tumours. This role will involve providing tailored support, building community engagement, and collaborating with stakeholders. Candidates should possess excellent communication skills and a passion for helping others. Full training will be provided, and the position offers flexible working arrangements, including remote options.

Qualifications

• Strong organisational skills and genuine passion for supporting people.
• Experience in coaching, counselling, or patient-facing roles preferred.

Responsibilities

• Provide one-to-one coaching and support to affected individuals and caregivers.
• Help individuals feel empowered and informed.
• Build a supportive community through events and social media engagement.
• Collaborate with stakeholders for coordinated support.

Skills

Excellent communication skills

Calm and compassionate approach

Strong time management

High standard of written communication

Digital tools proficiency

Education

Qualification in caring or communication skills

Tools

Salesforce or similar case management

MS Office

Job description

Support Specialist

We are looking for a compassionate, motivated and confident Support Specialist – Non-Malignant Brain Tumours to deliver the charity’s highly regarded coaching and information service for people living with a non-malignant brain tumour and their families.

This role is central to empowering individuals to feel informed, supported and in control of their lives following diagnosis. Working closely with the Head of Support and wider services team, you will provide tailored emotional and practical support through coaching, information sharing and community engagement.

If you are an excellent listener, calm under pressure and driven by a desire to improve outcomes for people affected by long-term or serious illness, this is a unique opportunity to make a meaningful and lasting impact.

Location: Remote (home-based), Leeds office, or hybrid
Salary:£27,500 per annum
Hours: Full-time (flexible working patterns supported)
Contract:Permanent

Closing Date: Noon on Friday 16th January 2026
Interviews: Conducted remotely on a rolling basis

The Role

We’re seeking a dedicated Support Specialist – Non-Malignant Brain Tumours to join our experienced and passionate team, delivering impartial, high-quality coaching and information to people living with a non-malignant brain tumour and their caregivers.

You will work directly with individuals and families via phone, email, online and face-to-face support, helping them navigate diagnosis, treatment, recovery and long‑term wellbeing. You will also play an active role in growing and nurturing our supportive community through workshops, events and online engagement.

Full training and ongoing coaching will be provided, giving you the confidence and skills to deliver a service that truly transforms lives.

In this role, you will:

• Provide one-to-one coaching, information and support to people living with non-malignant brain tumours and their caregivers
• Help individuals feel empowered, informed and better able to manage their circumstances
• Contribute to building and sustaining a strong community through workshops, events, social media and peer connection
• Work within case management systems to triage and record support accurately and confidentially
• Collaborate with clinical and voluntary sector stakeholders to ensure joined‑up support
• Support volunteers involved in service delivery
• Share insight from lived experience to help shape services and inform decision‑making

About You

To be successful as a Support Specialist, you will be an empathetic communicator with strong organisational skills and a genuine passion for supporting people affected by serious illness.

You will bring:

• Excellent communication skills across phone, email, online and face‑to‑face settings
• A calm, compassionate and reassuring approach when supporting people in difficult situations
• Strong time‑management and prioritisation skills
• A high standard of written communication
• Confidence using digital tools such as MS Office, email and case management (e.g. Salesforce or similar)
• A commitment to learning, self‑development and reflective practice

Experience of coaching, counselling, support work or patient‑facing roles is highly desirable, though full training will be provided. A degree is not essential, but a qualification in caring or communication skills would be an advantage.

About the Organisation

This is a leading national charity supporting people with brain tumours and their families. Through its unique coach‑led support model, the charity helps individuals navigate complex care systems, build resilience, access reliable information and feel less alone, while also campaigning for better outcomes and increased awareness.

The organisation is committed to equality, diversity and inclusion and actively welcomes applications from candidates from all backgrounds.

Other roles you may have experience of could include Support Worker, Health Coach, Patient Support Officer, Case Worker, Community Support Officer, Care Navigator, Wellbeing Coach, Helpline Advisor, Information and Support Officer, Charity Support Worker. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.