Support Engineer (Field-Based) – On-Site, Customer Facing

Travers Executive Search; Leicester; On-site; GBP 35,000 - 47,000; Full time

Job summary

A niche sector managed service provider is seeking a Support Engineer to work on-site, providing face-to-face assistance to customers. The ideal candidate will have 3-7 years of IT support experience, with proficiency in Meraki and 3CX technologies. The role includes diagnosing hardware and software issues, building strong customer relationships, and traveling across the UK. This position offers a competitive salary and benefits including a company car and pension participation.

Benefits

Company car

22 Days holiday plus statutory Bank Holidays

Vendor Education and certification renewal support

Qualifications

• 3–7 years of experience in IT support (2nd / 3rd Line).
• 3+ years hands-on experience with Meraki or Aruba networks.
• Valid full UK driving license.

Responsibilities

• Visit customer sites to deliver face-to-face support.
• Diagnose and fix hardware, software, and network issues.
• Build strong customer relationships through communication.

Skills

Networking skills

Customer service

Problem-solving

Communication skills

Tools

Meraki

3CX

Job description

Support Engineer (Field-Based) – On‑Site, Customer Facing

Base salary : £40K–£47K + vehicle allowance + on‑call upon qualification

Locations : Midlands (regional and national coverage role)

We’re looking for a hands‑on Support Engineer who enjoys meeting customers, solving problems on‑site, and working independently.

What you’ll do

• Visit customer sites to deliver face‑to‑face support
• Diagnose and fix issues hands‑on (hardware, software, networks)
• Work solo on‑site while knowing when to escalated
• Build strong customer relationships through clear communication
• Travel to sites across your region
• Work from home or use a local company office when not on‑site

Requirements

Essential Experience & Qualifications

• 3–7 years of experience in IT support (2nd / 3rd Line or similar).
• 3+ years of recent, hands‑on experience with Meraki or Aruba networks.
• 2+ years of experience deploying and supporting 3CX or similar voice technologies (e.g., MS Teams, Mitel).
• Valid full UK driving licence and the right to work in the UK (no sponsorship required or provided).
• Professional‑level proficiency in English (written, spoken, and reading).

Technical Skills

• Strong practical networking skills : configuring and supporting VLANs, routing, firewalls, and Wi‑Fi.
• Proficiency in installing, configuring, and troubleshooting Meraki networks (switching, wireless, security).
• Experience deploying and supporting 3CX phone systems.
• Ability to perform cabling, racking, testing, and wireless surveys.
• Competence in documenting installations and updating monitoring systems.

Role & Personal Attributes

• A field engineering background with regular on‑site work and customer / stakeholder interaction.
• Confident working independently and taking ownership of issues through to resolution.
• Strong customer focus and professional communication skills.
• Willingness and ability to travel throughout the UK, work away from home as required, and travel to some European locations if / when agreed without visa restrictions.
• Ability in the future to participate in a 1-in‑4 weekly low volume on‑call rota.
• Proven ability to work closely with internal teams and maintain high customer service standards.

Desirable (Nice‑to‑Have)

• Relevant certifications (e.g., Cisco, 3CX).
• Experience in hospitality, hospital, or Managed Service Provider (MSP) environments.
• Broader vendor knowledge (e.g., HP, Dell, Aruba, Ruckus).

Benefits

As to be expected from an established privately owned niche sector MSP :

• Competitive Salary - Subject to experience Base : £35,000 to 45,000
• Potential Future On‑Call 24 / 7 Support participation additional earning opportunity
• Company car
• Company Pension participation (optional)
• 22 Days holiday plus statutory BAnk Holidays ( increases with tenure)
• Vendor Education and certification renewal support (3CX, Aruba, Cisco, Cisco Meraki, HPE, Juniper, Mitel, MS Voice, Yealink and similar)- subject to agreement and applicability in the company

For more information or to discuss specifics on the client company or role, please do not hesitate to reach out to us or send a cover letter together with your application.