Support Desk Technician

Vivo Talent; Birmingham; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading SaaS company in Birmingham is seeking a Support Desk Technician to manage their Zendesk support desk. The ideal candidate will have technical support experience and strong communication skills, working in a proactive environment to improve processes. This hybrid or remote position offers a competitive salary up to £30,000 per annum.

Qualifications

• Previous experience in a technical support or helpdesk role.
• Familiarity with ticketing tools, especially Zendesk.
• Understanding of technical configuration.

Responsibilities

• Manage support tickets to ensure timely responses and resolutions.
• First point of contact for clients raising support requests.
• Resolve system configuration issues and escalate complex issues.

Skills

Technical support experience

Strong communication skills

Zendesk familiarity

Job description

Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa

Vivo Talent are on the lookout for a Support Desk Technician to join a fast-growing SaaS company that's shaking up their market.

If you're proactive, tech-savvy and want to grow, - this could be the role for you.

You'll be the go-to person for managing the Zendesk support desk, owning tickets from start to finish. But this isn't just about fixing issues - it's about spotting opportunities to improve, tweaking processes and configuring systems to stop problems before they even happen.

Overview

Vivo Talent are on the lookout for a Support Desk Technician to join a fast-growing SaaS company that's shaking up their market.

If you're proactive, tech-savvy and want to grow, - this could be the role for you.

You'll be the go-to person for managing the Zendesk support desk, owning tickets from start to finish. But this isn't just about fixing issues - it's about spotting opportunities to improve, tweaking processes and configuring systems to stop problems before they even happen.

Day-to-Day

• Managing support tickets to ensure timely responses and resolutions.
• Being the first point of contact for clients raising support requests.
• Resolve system configuration issues and escalate complex issues where necessary.
• Collaborate with other teams to feedback common issues that impact platform performance.

About You

• Previous experience in a technical support or helpdesk role
• Familiarity with ticketing tools (Zendesk desirable)
• Strong communicator with technical and non-technical users.
• Understanding of technical configuration

If this role is of interest then please get in touch with a CV or any questions you may have.