Support Assistant

Thompsons Solicitors; Newcastle upon Tyne; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading social justice law firm in Newcastle upon Tyne is seeking a proactive Support Assistant to provide critical administrative support to their Employment Rights team. Responsibilities include drafting documents, managing diaries, and liaising with clients. The ideal candidate is well-organized, has strong IT and communication skills, and is eager to deliver high-quality support. This full-time role offers various benefits including a contributory pension and enhanced leave provisions.

Benefits

Contributory pension scheme

Permanent health insurance

Healthcare Cash Plan

Life assurance

23 days annual leave plus bank holidays

5 additional leave days over Christmas

Employee Assistance Programme

Enhanced maternity and paternity pay

Cycle to work scheme

Subsidised sports and social club

Annual travel and parking loans

Financial assistance for professional development

Qualifications

• Experience in a legal admin environment preferred, but not mandatory.
• Excellent time management skills are essential.
• Enthusiasm for delivering high-quality support is required.

Responsibilities

• Provide administrative support to the Employment Rights team.
• Draft documents and manage diaries for legal teams.
• Liaise with clients and support case management.

Skills

Organisational skills

Proactive attitude

IT skills

Communication skills

Client-focused approach

Time management

Job description

Description

Looking for your next administration role? Here's your chance to join a friendly expert team and play a pivotal role in supporting employment lawyers and trade union clients. The role is advertised on a full-time basis, but those seeking part time hours and flexible working will also be considered.

About the role

As a Support Assistant, you'll provide vital administrative and executive support to our legal teams in Newcastle. You’ll be supporting our Employment Rights team handling everything from drafting documents and managing diaries to liaising with clients and supporting case management. Whether it’s preparing standard letters and documents, sorting incoming mail, opening files or dealing with client enquiries, the role is critical to the success of the department.

Who we are looking for

We’re on the lookout for a highly organised, dependable, and proactive Support Assistant to join our team.

This role isn’t just about admin—it’s about being a key player in a team that works across specialist legal areas. You’ll be trusted to make the right calls, keep information flowing, and ensure everything stays on track. With solid IT skills, a knack for communication, and a client‑focused approach, you’ll help ensure the teams run smoothly.

Ideally you’ll need experience in a legal admin environment, but candidates without this who can show a full range of admin skills will be considered. You will need excellent time management skills, and a genuine enthusiasm for delivering top‑notch support. Familiarity with electronic case management systems or a background in Employment Rights, Personal Injury, or Criminal Law would be a bonus.

If you're the kind of person who thrives in a fast‑paced environment, keeps things running like clockwork, and loves being at the heart of a team that makes a real difference—this might just be your next move.

What we offer you

We offer a role where your skills are valued, your input matters, and your work supports meaningful legal outcomes. If you're ready to take your next step in a collaborative, progressive team—apply today.

• Contributory pension scheme
• Permanent health insurance
• Healthcare Cash Plan (Medicash)
• Life assurance
• 23 days annual leave (in addition to bank holidays)
• 5 days additional leave over Christmas
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Cycle to work scheme
• Subsidised sports and social club
• Annual travel and parking loans
• Financial assistance for professional development

About Thompsons Solicitors

For 100 years, leading social justice law firm, Thompsons Solicitors, has been fighting for the rights of the injured and mistreated and changing lives for the better. Since 1921, we have stood shoulder‑to‑shoulder with trade unions to implement key legal reforms and give a voice to those who might otherwise have been disadvantaged and marginalised.

Today, Thompsons employs 800 staff who work at 18 offices right across the UK. Key areas of legal specialism include personal injury, serious injury, asbestos diseases, medical negligence, road traffic accidents, accidents at work, industrial diseases and trade union law. As a point of principle, the firm has never worked for employers or insurers.

We want to hear from anyone who is keen to progress a legal career with a firm that won’t let up in its quest for fairness.

Visit www.thompsons.law or call 0800 0 224 224

Thompsons Solicitors is a trading name of Thompsons Solicitors LLP.