Support Agent for iGaming Projects

Madfish; Remote; GBP 40,000 - 60,000; Full time

Job summary

A dynamic iGaming company based in the United Kingdom is seeking motivated Support Agents to provide top-quality assistance for international projects. This role involves managing chat and ticket support, handling payments, and collaborating with teams on various inquiries. Ideal candidates will have over a year of experience in online gambling, strong English skills, and be flexible to work in a fast-paced environment. The position offers competitive salary, growth opportunities, and a remote-first working approach.

Benefits

Competitive salary

Investment in learning: internal sessions, external courses

Work-life balance: no overtime

Modern equipment: MacBook, Starlink, PowerBank

Qualifications

• 1+ year experience in online gambling, understanding of the market.
• Familiarity with ticketing systems (Zendesk, LiveChat, or similar).
• Flexibility to work in a fast-paced environment with night shifts.

Responsibilities

• Manage chat and ticket support across platforms.
• Set the right tone and engage on the community forum.
• Handle pending withdrawals with the Payment team.

Skills

Customer-focused

Detail-oriented

Understanding of online gambling market

Experience with ticketing systems

English B2

Job description

We’re looking for motivated Support Agents to join our team and provide top-quality assistance for international iGaming projects. If you’re customer-focused, detail-oriented, and ready to grow in a dynamic environment, this could be the role for you!

Key Responsibilities

• Manage chat and ticket support across platforms.
• Set the right tone and actively engage on the community forum.
• Handle pending withdrawals in coordination with the Payment team.
• Process loyalty program requests.
• Manage KYC verification inquiries and collaborate with the Anti-Fraud team.
• Follow internal procedures and work toward KPI targets.

Requirements

• English B2 (both written and spoken).
• 1+ year experience in online gambling, understanding of the market.
• Familiarity with ticketing systems (Zendesk, LiveChat, or similar).
• Flexibility to work in a fast-paced environment with night shifts.

What We Offer

• Competitive salary.
• Exciting technical challenges and complex tasks that help you grow.
• A strong senior+ team to collaborate with and learn from.
• Minimal bureaucracy — maximum impact.
• Flexible processes, quick decisions.
• Remote-first approach: work from wherever you want (or come to the office).
• Investment in learning: internal knowledge sessions, external courses, certifications.
• Work-life balance: no overtime, no micromanagement.
• Modern equipment: MacBook, Starlink, PowerBank — everything needed for productivity.
• Parental bonuses and support for newborn children.
• Many other internal perks that are better shown than described.