Supply Interruptions Planner

Thames Water Utilities Limited; Reading; On-site; GBP 40,000 - 42,000; Full time

Job summary

A leading water utility company is seeking a Supply Interruptions Planner in Reading. This role involves reducing supply interruptions by leading logistics responses and ensuring effective communication with relevant teams. Candidates should possess excellent communication skills and experience in incident management. The position offers a salary of £40,000 to £42,000 per annum, along with generous benefits including 26 days of holiday, a pension scheme, and various wellness benefits.

Benefits

26 days holiday, increasing with service

Performance-related pay plan

Generous Pension Scheme

Health and wellbeing benefits

Qualifications

• Demonstrate excellent communication and leadership skills.
• Experience dealing and influencing stakeholders at all levels.
• Possess an analytical and methodical mind with attention to detail.
• Experience in using Microsoft Excel and a willingness to learn technical new skills.
• Experience in incident management / incident support is ideal.
• Ability to work under pressure to meet targets in planned and emergency scenarios.
• Be highly organized, resilient, and adaptable.
• Previous experience of working a mixture of days and nights is ideal.

Responsibilities

• Lead in reducing supply interruptions through technical knowledge.
• Deliver logistics responses to customer water supply interruptions.
• Identify and assess supply interruption risks and mitigations.
• Ensure efficient communication with incident management and dispatch teams.
• Provide specialist support related to Clean Water System risks.
• Develop solutions and mitigation plans to minimize customer interruptions.
• Update tanker fill and infusion locations on corporate systems.
• Support across all logistics activities as part of the team.

Skills

Excellent communication skills

Stakeholder influencing experience

Analytical and methodical mindset

Experience with Microsoft Excel

Incident management experience

Ability to work under pressure

Highly organized and adaptable

Awareness of corporate procedures

Job description

Job title Supply Interruptions Planner Ref 43449 Division Asset Operations & Capital Delivery Location Reading - Kemble Court - RG2 6AD Contract type Permanent Full/Part-time Full-time Hours Working 36 hours per week on shift pattern Salary Offering £40,000 to £42,000 depending on experience and skills Job grade B Closing date 23/12/2025

As a Supply Interruptions Planner, you will be responsible for leading in reducing Supply Interruptions (SI) through the means of solid technical knowledge in Always in Supply (AiS) methods of mitigation in both planned and emergency activities. You will lead in identifying supply interruption issues and delivering the logistics response, ensuring optimum response times and returning as many customers as possible back into supply in a safe and responsible way before we trigger an SI penalty.

Working within the logistics team and co‑ordinating Thames Water and supplier tankers and drivers and working closely with network management and planning teams to ensure the correct decisions are made and ultimately responsible for adhering to our “no regrets” approach.

What you will be doing as a Supply Interruptions Planner

• Delivering a logistics response to customer water supply interruptions utilising clean tanker resource available from within Thames Water and the supply chain.
• Identifying and assessing supply interruption risks and mitigations.
• Ensuring high quality and efficient communication with other 24/7 Clean Water, Incident Management, Customer and Planning & Dispatch Shift Teams.
• Providing specialist AiS support to the wider business in relation to Clean Water System emerging risks.
• Develop AiS solutions relating to potential Supply Interruptions (SI) by geographical area.
• Developing and supporting AiS mitigation plans that minimise customer supply interruptions, supporting regulatory targets and reductions in customer complaints.
• Updating all tanker fill and infusion locations on shared corporate systems.
• Working as part of the Logistics Operational Control Centre team to provide flexible support across all logistics activities as required.

Location

Kemble Court, Reading

The 12‑hour shift of 6:30 to 6:30 shift pattern is 4 days, 4 off, 3 nights, 7 off, 3 days, 4 off, 4 nights, 13 off. The shift starts on a Friday day shift.

What skills are we looking for?

• Demonstrate excellent communication and leadership skills.
• Experience dealing and influencing stakeholders at all levels.
• Possess an analytical and methodical mind with attention to detail.
• Experience in using Microsoft Excel and a willingness to learn technical new skills.
• Ideally, experience in incident management / incident support.
• The ability to work under pressure to meet targets in planned and emergency scenarios.
• Be highly organised, resilient and adaptable and able to manage multiple responsibilities.
• Ideally, an awareness of corporate business procedures and processes.
• Previous experience of working a mixture of days and nights on a rotational basis.

What’s in it for you?

• Offering between £40,000 to £42,000 per annum, depending on experience and skills.
• 26 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Disclaimer

Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.