Supply Chain Service Executive

Müller UK & Ireland; East Kilbride; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading dairy company is seeking a Supply Chain Service Executive in East Kilbride. This role involves managing customer order transactions, resolving queries, and delivering excellent service to the UK customer base. Candidates should have experience in product supply chain and customer service, along with strong Excel skills and proactive problem-solving abilities. The position offers competitive salary, a bonus scheme, and various benefits, including a healthcare cash plan and pension scheme.

Benefits

Competitive Salary

Bonus scheme

Healthcare Cash Plan

Contributory pension plan

Life Assurance

Employee Assistance Programme

Generous annual leave

Flexible benefits programme

Rewards Benefits Programme

Qualifications

• Experience in product supply chain and customer service handling.
• Skills in strong Excel, numeracy, and communication.
• Desirable knowledge in FMCG supply chain.

Responsibilities

• Manage customer order transactions and resolve queries.
• Handle service level reporting and communication.
• Maintain customer data files and create SOPs.

Skills

Strong Excel skills

Excellent communication

Problem-solving

Resilience

Ability to manage priorities under pressure

Proactive team player

Tools

SAP

AS400

COGNOS

Job description

Who we are

We're Müller UK & Ireland, a family-run dairy business and we're experts at what we do. Dairy is a key part of a healthy and balanced diet and we're super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into two areas: Müller Milk & Ingredients (MMI) and Müller Yogurt & Desserts (MYD).

Join MMI and step into a culture that's fast-paced and full of opportunity. With great benefits, exciting challenges, a dream team of people, this is your chance to make a real impact.

Over here, we're processing enough milk to make 66 billion cups of tea every year. And we're so much more than just milk. This is the place to come for cream, butter, milk drinks and ingredients products (a lot, we know), all made from milk from over 1,000 supplying farmers in Britain.

Why Müller?

Milk flows through everything at Müller - from farm to factory to fridge. But the true impact comes from our people, in each and every corner of the business, working hard and as a team to put smiles on faces everywhere, making each day delicious for our shoppers.

As the UK's most popular dairy brand, we're always striving to make a real difference for our planet, our partners and our people, making sure we're helping to create a more sustainable dairy future.We're growing to keep up with the millions of people reaching for our branded and private label products on shelves everywhere. Join a culture full of pace that's bold and entrepreneurial, with opportunities that are yours for the taking - and even enjoy every benefit and bonus to sweeten the deal.

Supply Chain Service Executive

Location: East Kilbride

Shift Pattern: 8-hour day shifts, working 5 days out of 7 (including rotational weekend work)

Join Müller and help us deliver best-in-class supply chain service to our customers.

We're looking for a Supply Chain Service Executive to play a key role in managing customer order transactions, resolving queries and driving service excellence across our UK customer base. If you're proactive, detail-oriented and thrive in a fast-paced environment, this could be the perfect opportunity for you.

What You'll Do

• Customer Order Management (AS400 / SAP):
  • New and ongoing customer setup
  • Daily monitoring of orders to ensure timely processing and alignment with volume expectations
  • Issue resolution with customers and internal teams
• Service-Related Tasks & Communication:
  • Service level reporting
  • Issue resolution
  • Event planning (e.g., Christmas peak, Easter, promotions)
• Service Level Reporting:
  • Internal and external reporting
  • Proactive action on negative trends
• Maintain Customer Data Files:
  • Keep customer information updated
  • Communicate changes (e.g., new stores, SKU changes)
• Internal Meetings:
  • Represent Customer Operations team
  • Provide coverage post-meetings
• Standard Operating Procedures:
  • Create, review and follow SOPs for the role

What We're Looking For

• Experience: Product supply chain and customer service handling experience.
• Skills: Strong Excel skills, numeracy and excellent communication.
• Desirable: SAP / AS400 / COGNOS experience and FMCG supply chain knowledge.
• Soft Skills: Problem-solving, resilience, ability to manage priorities under pressure and a proactive team player.

Why Join Müller?

In return for your commitment, drive and enthusiasm, we offer our employees numerous benefits as part of your employment, including:

• Competitive Salary
• Bonus scheme
• Healthcare Cash Plan
• Contributory pension plan
• Life Assurance
• Employee Assistance Programme
• Generous annual leave increasing with service.
• Flexible benefits programme
• In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store.

Ready to make an impact? Apply now and help us keep our supply chain running smoothly!

#pinksquid

Contact Details:

F.A.O. UK Recruitment, Müller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ