Supplier Relationship Manager

GSK; Stevenage; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading biopharma company is seeking a Supplier Relationship Manager in Stevenage to ensure effective governance and performance management of service providers. You will establish strong relationships, manage contract risks, and ensure that contractual obligations are met. The ideal candidate will have a Bachelor's degree, facilities management expertise, and a proven ability to manage escalations and develop supplier objectives. This role offers a supportive environment where you can thrive and impact health on a global scale.

Qualifications

• Strong experience in Facilities Management and procurement.
• Ability to manage service delivery and develop supplier objectives.
• Proven track record in managing contract risks and escalations.

Responsibilities

• Establish and maintain relationships with service providers.
• Work with R&D to develop supplier objectives.
• Manage and report supplier performance.
• Implement contract assurance programs.

Skills

Managing regional/global Facilities Management contracts

Establishing governance processes

Building excellent working relationships

Extensive competence in facilities management

Implementing contract assurance programs

Managing escalation channels

Financial literacy - analyzing budgets

Education

Bachelor's degree or equivalent

Job description

The Supplier Relationship Manager will ensure there are clear management controls for governance, performance management, business communication and contracting administrative procedures to ensure that all parties involved in the delivery and receipt of services understand their accountabilities and responsibilities. They will be responsible for monitoring benefit delivery and managing contract risk such as contract escalations, issue management and resolution. This role will provide you the opportunity to lead key activities to progress your career. These responsibilities include some of the following:

Responsibilities

• Establish and maintain excellent working relationships with service providers and partner with R&D Site Operations to seek opportunities to improve performance and reduce costs.
• Work with R&D Site Operations to develop annual supplier objectives for enterprise oversight; facilitate and encourage cross regional working.
• Provide service provider management information and insights from service delivery to the R&D Engineering Services Leadership team.
• Lead regular supplier performance management & reporting including contractual governance providing oversight of the supplier's FM performance through senior governance meetings.
• Implement and deliver a contract assurance program to ensure contractual obligations are being met or exceeded.
• Ensure 3rd party risks are managed and aligned to GSK TPO requirements.
• Deliver Change Request contract management aligned to the commercial model and track/manage completion of documentation.

Basic Qualifications

We are seeking professionals with the following required skills and qualifications to help us achieve our goals:

• Bachelor's degree or equivalent.
• Strong experience managing regional/global Facilities Management contracts and establishing governance processes to verify service delivery.
• Ability to establish and maintain excellent working relationships with external service providers and developing supplier objectives for enterprise oversight.
• Extensive competence in facilities management and procurement.
• Proven ability implementing and delivering a contract assurance program to ensure contractual obligations are being met or exceeded.
• Proven ability managing escalation/issue management channels with external providers to support effective work.
• Financial literacy; ability to analyse budget performance.

Preferred Qualifications

Preferred Qualification If you have the following characteristics, it would be a plus:

• Experience in regulated industries, such as pharmaceuticals, healthcare, or life sciences
• Familiarity with supplier risk management frameworks and mitigation planning
• Experience with continuous improvement methods, for example, Lean or Six Sigma
• Track record of delivering cost-saving or value creation initiatives with suppliers
• Professional procurement or supplier relationship certification

About GSK

GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. In R&D Engineering Services (RDES), we have an important role to play by enabling scientists to focus on the discovery and development of GSK's portfolio of products.

RDES provides Facilities Management, Engineering and Capital Project services tailored to the needs of R&D across its technical sites within GSC's Engineering and EHS organization. The Supplier Relationship Manager sits within RDES' Strategy & Governance team which is charged with managing the supplier relationship and operational management of key strategic FM suppliers globally.

At GSK, we are driven by our purpose to get ahead of disease together. We offer a supportive and inclusive work environment where you can thrive, develop your career, and make a real impact. As part of our R&D Engineering Services team, you will play a critical role in enabling the delivery of life-changing medicines and vaccines. Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Equal Opportunity Employer

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

US Licensed Healthcare Professionals

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov