Supplier Relationship Manager

Tesco Insurance and Money Services; City of Edinburgh; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A prominent financial services company in the UK is seeking a Supplier Relationship Manager. This role involves managing critical relationships with third-party suppliers, ensuring compliance with outsourcing frameworks, and driving service efficiency. Candidates should have strong stakeholder management abilities and experience in supplier management, particularly within technology. This position offers a hybrid working model and a competitive compensation package including bonuses and benefits.

Benefits

Private Healthcare & Virtual GP

Performance related annual bonus

Generous holiday allowance

10% discount on shopping

Green Car Leasing Scheme

Qualifications

• Experience in a fast-paced environment focused on client/supplier relationship management.
• Ability to adapt to changing priorities and manage risks & issues.
• Experience driving performance against SLAs and KPIs.

Responsibilities

• Manage relationships with third-party suppliers and service partners.
• Ensure governance of outsourced services and their ongoing efficiency.
• Identify opportunities for process improvements in service delivery.

Skills

Strong stakeholder management skills

Experience of supplier/vendor management

Excellent communication & presentation skills

Tools

Knowledge of IT infrastructure

Familiarity with ITIL best practices

Job description

About the role

Serving our customers, communities, and planet a little better every day.

Compensation and Benefits

Salary – from £53,380 + annual bonus & benefits

Work Level - 2

Location – Edinburgh, Glasgow, Newcastle

Office Attendance - Our roles are hybrid; you should be able to work in our offices 2 days per week.

Closing date – Thursday 11th December 2025

Opportunity

We’re recruiting for a Supplier Relationship Manager to join our Tesco Insurance and Money Services (IMS) Technology Supplier Management team. Driving compliance with our Outsourcing & Supply Chain Management framework alongside commercial value, to achieve Tesco’s Big 6 Objectives.

The successful candidate will strengthen and manage critical relationships in supporting our CIO Technology Operations team to ensure positive outcomes for our colleagues and customers. In this relationship manager role, you’ll be responsible for managing the governance of the services provided by third‑party suppliers and managed service partners. You’ll ensure continued strengthening of external relationships and that ongoing governance of services is operating successfully and efficiently.

The Role

• Fully understanding the services provided by third parties to Tesco IMS, engaging relevant internal stakeholders and report on performance, service, and risk exposures.
• Ensuring appropriate governance of the services provided by third parties to maintain and update the management framework and ensure adherence in BAU.
• Liaising with key business areas for on‑budget forecasting and queries on actuals.
• Managing business services and ensuring they are regularly reviewed, and updates are made in line with the appropriate contract approval process.
• Identifying opportunities for improvement in service processing, and adherence to Outsourcing & Supply Chain Management framework.
• Improvement / Innovation: Identifying shortcomings and improvements to existing processes, systems and procedures, and ensuring delivery of efficiency outcomes.

You’ll need (min exp)

We're looking for a candidate that can work in a fast‑paced environment helping to deliver record‑breaking growth responding to the needs of the business and market changes. The successful candidate will be passionate with a background in client relationship management and/or supplier management with a technology focus, and will be expected to demonstrate:

• Strong stakeholder management skills, and the ability to communicate across various levels of the business, as well as growing relationships.
• Experience of supplier / vendor management within technology infrastructure and managed services.
• Adaptability to changing priorities, able to take on new opportunities and tough challenges with a sense of urgency and high energy.
• Contract Requirements & Management. Identifying contract efficiencies required and managing these through to approval.
• Risk and Issue Management. Identifying and evaluating risks, issues, dependencies, and constraints associated, escalating where appropriate.
• Excellent communication & presentation skills.
• Experience in driving performance in line with Contractual SLAs, KPIs/service measures and MI/reporting.

And if you have these even better

• Knowledge of FCA / PRA regulations relating to outsourcing and supplier activity is desirable.
• Strong knowledge of IT infrastructure (networks, cloud, end user services) is advantageous.
• Familiarity with ITIL best practices for IT service management (ITSM) is beneficial.

What’s in it for you?

• Prepare for your retirement with our colleague pension scheme.
• Private Healthcare & Virtual GP Service for you and your family 365 days a year.
• Performance related annual bonus.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increases to 15% every payday (worth up to £2K). As an added perk, we’ll give you a second card to share with someone else.
• Green Car Leasing Scheme.
• Critical Illness cover.
• Benefit from our family‑oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8‑week paid paternity leave.
• Take part in our Buy as you Earn and Save as you Earn share schemes.

Everyone’s welcome

We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

Additional Information

We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part‑time and flexible working opportunities, at every level of the organisation.

Interviews commencing December 2025.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!