Supervisor

Oliver Bonas Limited; Greater London; On-site; GBP 25,000 - 30,000; Part time

Job summary

A vibrant retail company in Greater London is seeking an ambitious Supervisor to join its team. As a Supervisor, you will manage store operations during the absence of senior management, drive sales through outstanding customer service, and ensure top operational standards. The role demands a positive and vibrant individual with previous retail experience. The company offers generous benefits including discounts, holidays, and a supportive work environment where diversity is valued.

Benefits

Up to 50% discount on products

30 days holiday increasing to 35

Auto-enrolment into pension plan

Access to eLearning platform

Free employee assistance programme

Qualifications

• Experience in a supervisory role, preferably in retail.
• Positive attitude and readiness to take on challenges.
• Excellent multi-tasking and organizational skills.

Responsibilities

• Drive sales through exceptional customer service and operational standards.
• Manage the store in the absence of the Store Manager.
• Conduct daily briefings on store targets and focuses.

Skills

Experience in retail at supervisor or key holder level

Commercial awareness

Exceptional organisation skills

Kindness and helpfulness

Ambition and resourcefulness

Job description

We have an exciting opportunity for a positive and ambitious Supervisor to join Team OB in Tottenham Court Road.

As an OB Supervisor, you will work as part of the store management team to help drive sales through exceptional customer service and outstanding operational standards. Confident and engaging, you will manage the store in the absence of the Store Manager and Assistant Store Manager and bring a sense of fun and a real enthusiasm for OB that will rub off on the team and our customers.

This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager. We are open to having conversations about working flexibly.

A bit about us …

At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work.

Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do.

Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.

More about the role …

OB Supervisors will:

• Contribute to the store's sales growth through commercial analysis, including footfall, conversions, and other key performance indicators.
• Ensure the team has an awareness of the store's sales target and current performance, as well as their impact on KPIs.
• Act as a role model, by delivering exceptional customer experiences and help the team to achieve similar high standards.
• Hold daily briefing sessions to share information about store targets and focuses, in the Store Manager's absence or at their request.
• Support the team in the manager's absence.
• Follow company guidelines for all cash handling including till transactions and cashing up.
• Review and action replenishment needs regularly to ensure top sellers and new products are readily available and the store is fully merchandised to company standards at all times.
• Follow all company health and safety and security guidelines.

Bonas Benefits:

• Up to 50% discount on our fantastic products.
• 30 days holiday – increasing each year after two years’ service (up to 35 days).
• Westfield Health Be Well Cash Plan.
• Auto‑enrolment into our pension plan.
• Access to 360L – our eLearning platform
• Free access to our 24 hour employee assistance programme with Care First – offering financial, emotional and vocational support
• Annual discretionary profit related pay scheme.

What we look for:

• Experience in retail at supervisor or key holder level.
• Positivity, vibrancy and ready to take on anything.
• Someone who’s kind, helpful and considerate towards customers and team members alike.
• Exceptional organisation skills and a natural multi‑tasking ability.
• Commercial awareness.
• Ambition, resourcefulness and someone who’s looking for opportunities to learn more.

Equity, Diversity & Inclusion at OB

At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.

It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities.

Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme.

To read more about our ED&I commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity