Supervisor - Costa

Moto Hospitality; Reading; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading hospitality service provider in Reading is seeking an enthusiastic Supervisor to lead their team and uphold brand standards. You will be responsible for driving sales, managing costs, and ensuring an exceptional customer experience. Previous supervisory experience is desirable, along with strong communication and decision-making skills. This full-time role offers competitive compensation and substantial employee benefits, including bonus potential and discounts.

Benefits

Annual bonus up to £3,445

Up to 60% colleague discount

Enhanced benefits including pension and sick pay

Fabulous development opportunities

Qualifications

• Previous experience of leading or supervising a team highly desirable.
• Passion for delivering a memorable customer experience.
• Ability to work on own initiative.

Responsibilities

• Leading teams to achieve and deliver brand standards.
• Maximising profit by driving sales and controlling costs.
• Processing stock counts and orders.
• Providing coaching and feedback to team members.

Skills

Leadership

Customer service

Communication

Decision making under pressure

Job description

Overview

Supervisor £27,750 per annum - 40 hours per week

Address: Reading Services, M4, Burghfield, Reading RG30 3UQ

As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.

What we offer our Supervisors:

• Annual bonus up to £3,445pa*
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a Supervisor

• Leading your teams to achieve and deliver excellent brand standards and customer service
• Maximising profit by driving sales and controlling costs
• Processing stock counts and orders
• Partnering with the Store Manager in setting targets for the team to achieve
• Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
• Taking ownership of customer feedback, responding appropriately in a timely manner
• Supporting the team with preparing food and refreshments

What you’ll bring to us

• Previous experience of leading or supervising a team highly desirable
• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative and make reasoned decisions under pressure

You may be a shift manager, team leader, supervisor or duty manager, who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

Where our customer’s journey pauses, yours just begins. Apply today!

*Please note internally this role is called Team Leader IND/TL

Want to know what it's like to work for us? Find out from our colleague Fabiana