Supervisor

Pavers Shoes; Metropolitan Borough of Solihull; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail company in Solihull is seeking a part-time Supervisor to join their team. The role involves leading customer service efforts and coaching staff, with a focus on achieving sales results. The ideal candidate will have experience in a retail environment and be available for both weekdays and weekends. This position offers competitive pay with benefits including generous staff discounts and opportunities for career progression.

Benefits

Generous Staff Discount

Holiday Entitlement

Company Pension Contribution

Access to the Pavers Foundation

Career Pathways through Pavers Academy

Wellbeing and financial support through RetailTRUST

Qualifications

• Experience as a Supervisor or keyholder in retail.
• Good availability including weekdays and weekends.
• Passion for delivering excellent customer service.

Responsibilities

• Support the management team in day-to-day store operations.
• Coach and develop the team to achieve KPIs.
• Provide high levels of customer service and advice on products.

Skills

Leadership

Customer service

Coaching

Job description

Are you a friendly, engaging individual with a can-do attitude and passion for great customer service?

Do you like to lead by example and motivate a team to achieve results?

Do you want to work for a growing profitable business with family values & green credentials, with opportunities for progression?

You may be a Supervisor, aspiring Supervisor or have keyholder experience, and be someone who loves giving an amazing experience to all customers, then this could be the opportunity for you! Our stores are like family, which offer a nurturing environment to learn, grow and thrive in, whilst having fun at work.

You will deliver consistently high levels of customer service, advising on shoe care, handbags, and accessories to compliment a customer’s needs. Working closely with the store management team, you will inspire and support your team in creating a customer‑first culture, giving genuine, honest, and knowledgeable advice on our products.

We have a part time Supervisor opportunity to join our Pavers team in Solihull on a 16hours over 4 days per week contract.

You’ll need good availability as the role will include a mixture of weekend and weekday working.

Pay, Hours & Benefits for our Supervisor

£12.10 per hour

Once you complete the required retail induction PaSS stages your pay will increase to £12.35 per hour

• Generous Staff Discount scheme, some of which can be shared with your family and friends!
• Holiday Entitlement which increases with service.
• Company Contribution Pension
• Access to the Pavers Foundation : an employee‑led grant application and charitable giving scheme
• Access to the Pavers Academy : providing career pathways to support our colleagues through online learning, face to face courses, apprenticeship, professional qualifications, and mentoring programmes
• Access to wellbeing and financial support through RetailTRUST

Day to Day responsibilities as our Supervisor

• You will support the management team in the day to day running of the store and coaching and developing the team, driving the achievement of the KPI’s
• Deliver consistently high levels of customer service, advising on shoe care and accessories to compliment a customer’s needs
• Be self‑aware, being able to question, learn, and take responsibility for yourself and the performance of your store alongside the management team
• Live and breathe Pavers DNA, always leading by example