Supervisor

Marston's PLC; Lutterworth; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading pub management company in Lutterworth is seeking a Supervisor to enhance team performance and provide exemplary customer service. The ideal candidate will have prior supervisory experience and a passion for hospitality. Responsibilities include managing operations, ensuring smooth shift transitions, and cultivating a welcoming atmosphere. The role offers competitive pay from £12.31 per hour, part-time flexibility, and numerous employee benefits including discounts, meal deals, and training opportunities.

Benefits

30% discount at all pub locations

Flexible part-time hours

Meal deals at work

Access to wellbeing support

Training and development opportunities

Qualifications

• Previous experience in a Supervisor or Team Leader role.
• Ability to think on the spot and use your initiative.
• Accountable for the smooth running of shifts.

Responsibilities

• Work with the pub management team for efficient business operations.
• Manage all aspects of the pub when the management team is away.
• Ensure a high level of customer service.

Skills

Customer service

Team leadership

Initiative

Job description

Responsibilities

• Have previous experience in a similar Supervisor or Team Leader role
• Work with wider pub management team to ensure the business runs efficiently and profitably
• Opening and closing, stocking, and cashing up
• Be a role model for customer service
• Ability to think on the spot and use your initiative
• Accountable for the smooth running of shifts and for managing all aspects of the pub when the wider management team is away

What comes next is up to you: If you have the determination to drive your development, we’ll support you to progress into an Assistant Manager role and beyond!

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

From £12.31 per hour 4hrs per week. Reliable hours contract and flexible/part-time hours. Opportunities for progression. Privilege card discount. Marston’s Rewards. Reliable hours contract and flexible/part-time hours. Opportunities for progression. Privilege card discount.

Benefits

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Exciting range of high street, online discounts and cashback offers
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support

Wellbeing: As a responsible employer, we offer professional wellbeing support to our pub and pub support centre teams including support from the Licensed Trade Charity.

Accommodation: The majority of our pub General Manager roles include optional on-site accommodation.

Award winning: Named as one of the UK’s Top 100 employers and #1 in the pub sector for 2025, in the Financial Times UK’s Best Employers list.

Bonus: Our pub management, operations and sales roles offer performance related bonus schemes. For our support centre teams, we offer a discretionary company bonus scheme.

Competitive salaries: Opportunity to earn a great wage whilst having fun at work.

Long service: We reward loyalty with awards for key anniversary milestones.

Food and drink: Our privilege card gives our people 30% discount off food and drink in our pubs. As well as access to our £4.50 refuel at work meal deal whilst on shift.

Pension scheme: All our salaried roles offer membership to a company contributory pension scheme. Hourly paid roles offer auto enrolment schemes.

Private healthcare: Some of our roles offer access to a private healthcare scheme.

High street discount: An exciting range of high street, online discounts and cash back offers are available for all.

Employee discount: All of our employees receive a 30% discount on Marston’s food and hotel stays.

Training and development: We’re passionate about growing our own talent through an extensive apprenticeship offer, dedicated L&D teams, and award winning e-learning platforms.