Supervisor

Home Grown Food and Beverage; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A unique food and beverage establishment in the City of Westminster is seeking an experienced Supervisor to join its team. The ideal candidate must possess strong customer service skills and sales knowledge, with a focus on managing guest experiences and maintaining exceptional service standards. Responsibilities include overseeing staff, managing cash transactions, and contributing to business development efforts. The role offers competitive salary, benefits, and opportunities for career advancement.

Benefits

Private health insurance

Competitive salary

Gym discounts

Complimentary meals

Ongoing training opportunities

Qualifications

• Strong knowledge of food and beverage operations.
• Ability to manage guest enquiries and special requests.
• Experience in budget control and financial reporting.

Responsibilities

• Manage guest enquiries and maintain atmosphere.
• Ensure cleanliness and overall upkeep.
• Promote sales opportunities based on menu knowledge.
• Accurate cash handling and financial reporting.

Skills

Customer service skills

Sales knowledge

Attention to detail

Team management

Job description

Overview

Home Grown is not your typical Club – it’s where business meets unusual: entrepreneurs, investors and innovators converge to redefine what it means to network and connect.

We are seeking a dynamic Supervisor to join our Food & Beverage team.

Why Home Grown?

• Unique environment: Home Grown is the first of its kind.
• Join our family: Become part of the lifeblood of our Club – we are not just a venue; we are a lifestyle.
• Career growth: Elevate your career within a renowned establishment, with opportunities for advancement and skill development.
• Exceptional standards: Embrace our commitment to excellence in service, where attention to detail and impeccable presentation are paramount.
• Innovative atmosphere: Immerse yourself in the exciting energy of Home Grown.

Your responsibilities

• Have complete knowledge of facilities, room rates, promotions and hours of operation so that you can positively approach sales opportunities.
• Handle all guest enquiries and special requests to standard.
• Ensure the atmosphere of the Club compliments the time of day / night: lighting, music, furniture.
• Ensure you and the team positively approach sales opportunities in order to maximise revenue by making informed recommendations based on in-depth knowledge of the menus (including preparation techniques and accompaniments).
• Record all sales transactions accurately and according to procedures; at the end of the night check the till, float and complete a cash up.
• Maintain cleanliness and general upkeep.
• Report any faulty equipment, machinery and service‑ware correctly.
• Ensure all areas are closed and secured at the end of each night shift.
• Encourage and respond to guest feedback accordingly.

Business development

• Share ideas that may enable the achievement and surpassing of financial targets.

Budget control

• Effectively manage our people systems (such as Fourth) and ensure rotas are kept up to date according to business levels.
• Ensure accurate financial reporting, including bedroom revenue management, rate yielding, forecasting and sales opportunities.
• Manage daily accounting, cash handling and credit procedures, ensuring the team adhere to them at all times.

What do we offer in return?

• A supportive and inclusive work environment where your contributions are valued.
• Opportunities for career advancement and ongoing training.
• Competitive salary, service charge and pension.
• Private health insurance and Employee Assistance scheme.
• Gym and retail discounts.
• Full uniform.
• Complimentary meals.
• In‑House experiences at both Home House and Home Grown.
• Wagestream.

If you feel this is the perfect role and environment for you, please share your CV. We look forward to hearing from you!

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