Subsidence Claims Handler

Crawford & Company; Telford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global leader in insurance services seeks a Subsidence Advisor to support clients in managing and settling Subsidence claims. This role offers a chance to develop client servicing skills in a supportive environment. Candidates should possess good negotiation and relationship building skills, be IT proficient, and ideally have an insurance qualification. Training will be provided for those without qualifications. Flexibility in travel may be required for training and meetings.

Benefits

Career development support

Promotional opportunities

Inclusive culture

Qualifications

• Problem-solving mindset with a willingness to learn client servicing skills.
• Previous claims handling experience is a plus.
• Ability to engage with customers and understand their needs.

Responsibilities

• Support clients in handling and settling Subsidence claims.
• Interpret technical data and translate it into customer-friendly documents.
• Maintain communication with policy holders to keep them informed.
• Resolve issues and facilitate swift settlement of claims.

Skills

Negotiation skills

Relationship building

Customer-centric approach

IT skills

Detail-oriented

Education

Insurance qualification

Job description

Our Subsidence Advisor opportunities are ideal to kick start your career with a well‑established and highly successful Global organisation. We also offer career development with full exam and study support, promotional opportunities and a fully inclusive culture. You'll initially be based in one of our UK offices during training, dependant on location and experience, office based working may be required for the role. Responsibilities You'll be supporting our valued clients in proactively handling and settling Subsidence claims which will be a caseload of domestic and commercial with various values. A large part of this role will be interpreting technical data, investigation information, repair schedules and translating this into a customer friendly documents. The technical aspect takes around six months to master dependant upon your experience, but we'll provide the tools, guidance and support to guide you through your development and progression. The key to this role is communication: keeping the policy holder informed and up to date with progress, providing a first class service to ensure the customer journey is the best possible. You'll need to remove hurdles in the process if required, ensuing you get to the root cause of issues, take responsibility to resolve and problems and collate all necessary details to ensure swift settlement whenever possible.

We're looking for talent: problem solvers who relish challenges and provide solutions. Candidates that are keen in learning client servicing skills. Previous claims handling experience is an advantage, but we'd like to hear from you if you have a similar commercial background. Additionally, we'd like you to have:

• Good negotiation skills - for arranging appointments and explaining information when there is pushback on settlement
• Strong relationship building skills - engaging with all parties, providing support and help when it's most needed
• To understand what matters to the customer and to put this first - putting yourself in their shoes
• Good IT skills, with a keen eye for detail
• Ideally hold an insurance qualification, but we'll support and fund you to gain this if not
• Flexibility in travelling on adhoc occasions for training and meetings