Subsidence Claims Handler

Crawford & Company; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global claims management firm is offering an opportunity for a Subsidence Advisor. The role involves supporting clients in resolving subsidence claims by interpreting technical data and maintaining clear communication throughout the claims process. The ideal candidate will possess strong negotiation and relationship-building skills, with a focus on customer service. Training and support for obtaining insurance qualifications are provided, making it suitable for those eager to learn and develop in a dynamic environment.

Benefits

Career development opportunities

Full exam and study support

Qualifications

• Experience in claims handling or a similar commercial background is an advantage.
• Ability to negotiate and explain information effectively.
• Keen attention to detail and strong IT skills.

Responsibilities

• Support clients in handling and settling subsidence claims.
• Interpret technical data and convey it in understandable terms.
• Maintain communication with policyholders throughout the process.
• Identify and resolve issues swiftly to facilitate claim settlements.

Skills

Negotiation skills

Relationship building

Customer-centric approach

IT skills

Education

Insurance qualification

Job description

Our Subsidence Advisor opportunities are ideal to kick start your career with a well‑established and highly successful Global organisation. We also offer career development with full exam and study support, promotional opportunities and a fully inclusive culture. You'll initially be based in one of our UK offices during training, dependant on location and experience, office based working may be required for the role. Responsibilities You'll be supporting our valued clients in proactively handling and settling Subsidence claims which will be a caseload of domestic and commercial with various values. A large part of this role will be interpreting technical data, investigation information, repair schedules and translating this into a customer friendly documents. The technical aspect takes around six months to master dependant upon your experience, but we'll provide the tools, guidance and support to guide you through your development and progression. The key to this role is communication: keeping the policy holder informed and up to date with progress, providing a first class service to ensure the customer journey is the best possible. You'll need to remove hurdles in the process if required, ensuing you get to the root cause of issues, take responsibility to resolve and problems and collate all necessary details to ensure swift settlement whenever possible.

We're looking for talent: problem solvers who relish challenges and provide solutions. Candidates that are keen in learning client servicing skills. Previous claims handling experience is an advantage, but we'd like to hear from you if you have a similar commercial background. Additionally, we'd like you to have:

• Good negotiation skills - for arranging appointments and explaining information when there is pushback on settlement
• Strong relationship building skills - engaging with all parties, providing support and help when it's most needed
• To understand what matters to the customer and to put this first - putting yourself in their shoes
• Good IT skills, with a keen eye for detail
• Ideally hold an insurance qualification, but we'll support and fund you to gain this if not
• Flexibility in travelling on adhoc occasions for training and meetings