Subsidence Building Technician

Adjusting Appointments Limited; Devon and Torbay; Remote; GBP 25,000 - 30,000; Full time

Job summary

A specialist insurance firm is seeking an experienced Claims Technician to join its Subsidence Team. This role involves providing technical solutions for building claims and supporting surveyors. You will manage communication with clients and contractors, negotiate settlements, and oversee repair processes. Ideal candidates will have background experience in subsidence claims or relevant trade experience. This position offers remote work, a salary of up to £30k per annum, and an excellent benefits package.

Benefits

25 days holiday

Company bonus scheme

Training and career advancement

Qualifications

• Previous experience in subsidence/building insurance claims or extensive trade experience.
• Excellent verbal and written communication skills.
• Flexible and self-motivated team player.

Responsibilities

• Communicate with customers, contractors, and insurer clients.
• Manage third-party companies for repairs.
• Negotiate cash settlements for repairs.

Skills

Previous subsidence/buildings insurance claims experience

Great communication and organisation skills

High standard of customer service

Computer literate

Ability to thrive in a fast-paced environment

Positive attitude and flexibility

Attention to detail

Job description

Job Profile

Due growth an experienced Claims Technician is required to join a Subsidence Team where you will provide Technical Building claims Solutions and provide Technical Support to a team of Surveyors and a Claims Management Team.

Main duties and responsibilities will be to work as part of a remote working desk-based team to drive subsidence claims towards settlement and will include :

• Communicating with customers, contractors and insurer clients over the telephone, email and in writing
• Managing third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage
• Updating and creating building repair scopes using in-house schedule of rates
• Assessing contractor estimates
• Negotiating cash settlements for repairs with policyholders
• Managing panel contractors, controlling repair schedules and costs
• Settling claims under delegated authority

Applicant Requirements

• Previous subsidence / buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor
• Demonstrate great communication and organisation skills
• Ability to demonstrate a high standard of customer service
• Computer literate, with excellent verbal and written communication skills
• Ability to thrive in a fast-paced target driven environment
• Positive attitude and be a flexible, self-motivated team player
• Attention to detail and ability to assess and resolve problems and find solutions

Salary & Benefits

• Remote working
• up to £30k per annum
• 25 days holiday plus an excellent benefits package
• Company bonus scheme, training and career advancement.