Student Support Advisor

Anglia Ruskin University; Peterborough; On-site; GBP 24,000 - 30,000; Full time

Job summary

A prominent university in Peterborough seeks a Student Support Adviser to provide assistance and guidance to students on library and support topics. This full-time role requires excellent customer service skills and the ability to handle queries with care. Ideal candidates will have experience in customer service and administrative tasks, with a preference for those familiar with higher education environments. The position includes evening work on a rota basis and offers various benefits.

Benefits

Generous holiday entitlement

Occupational pension schemes

Training and development opportunities

Travel to work scheme

Competitive relocation package

Qualifications

• Experience in a customer service environment.
• Experience with administrative tasks using complex information systems.
• Desirable experience in an office or library environment in education.

Responsibilities

• Provide help, advice, and guidance to students on various topics.
• Support students with pastoral needs and triage queries.
• Advise on library resources, study spaces, and IT equipment.

Skills

Customer service skills

IT literacy

Attention to detail

Education

Two A Levels or a vocational qualification at level 3

Tools

Microsoft Office

Job description

About ARU

ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).

ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.

ARU Peterborough opened its doors to students in September 2022. The university was delivered in partnership with Cambridgeshire and Peterborough Combined Authority and Peterborough City Council. ARU Peterborough will provide transformational and inclusive higher education for the city and region.

About The Role

Our new ARU Peterborough site is open to students and we are looking to recruit a Student Support Adviser to a permanent position. As a member of the team you will provide help, advice and guidance to students across a broad range of library and student support topics via multiple channels. The role involves supporting students with their pastoral needs and signposting and triaging queries to Student Services teams including money advice, counselling and wellbeing, disability and dyslexia support, study skills plus, academic advice, employability and ARU Temps.

The ability to put people at ease who may be in distress is a must as is the ability to explain complex regulations and procedures in an accessible manner.

Other duties include: advising students on the use of library resources, study spaces, IT equipment and software as well as contributing to a range of administrative tasks which are key to library and student support services. You will have excellent customer service skills, including being calm under pressure, be IT literate (with a sound knowledge of Microsoft Office) and demonstrate attention to detail.

With two A Levels or a vocational qualification at level 3 or equivalent, you will have significant experience of working in a customer service environment, working successfully as part of a team and experience of administrative work using complex information systems. Experience of working in an office or library environment in higher or further education is desirable.

This role is a full time post. Evening work (potentially until 8pm Monday - Thursday) will also be required on a rota basis so there may be some flexibility with hours worked.

Informal enquiries can be made to Paul Berry, Student and Library Services campus manager: [e-mail]. Closing date Sunday 5 October. Interviews to be held at University House Peterborough on Wednesday 15 October.

Find out more about working with us and how we recruit.

We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.

We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates. We value diversity at ARU and welcome applications from all sections of the community. We have a responsibility to ensure that all employees are eligible to live and work in the UK. Committed to being inclusive and open to discuss flexible working. We reserve the right to close this vacancy once we have received sufficient applications.

Guidance Notes

Please download the Job Description and Person Specification for key requirements. To apply, demonstrate how your skills and experience meet the criteria.